Responsible for Pan India Sales, Marketing, Business Development, Customer Liasoning. Also working as General Administration of Organization, Recruitment, Guiding Project Execution Team, Handling of Customer Care & Support Team. Having extensive experience of setting target for the organization based on projectionProficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retentionDeveloped Team of 35 vibrant & aggressive Sales, Marketing Personnel, which includes Sr. Managers, Managers, Asst. Managers, Sales & Design Engineers and Sales Support StaffWith very aggressive efforts started Branch & Regional office network across India at Mumbai, New Delhi, Bengaluru, Hyderabad, Chennai, Kolkata and Vadodara for promoting Citizen Ind. products.. Developed Network of Channel Partners & Dealers Across India, currently J&K, Bhopal, Hyderabad, Jabalpur, Mumbai, Kolkata, Patna, Ranchi, Chandigarh, Haryana, Himachal Pradesh, GuwahatiTaken turnover of company from Rs. 19 Cr. to of Rs. 62 Cr. Directly involved in PAN India based all big or small value enquiries, technical detailing, technical presentations, Turnkey project Enquiries, Techno- Commercial NegotiationsDeft at providing value based services & solutions by understanding the needs of the client business.Identifying New Potential Customers, New Segment of MarketExhibitions of various product segments like: PMec/CPHI, Chemtech, Acrex etc. Handling Business Development, Frontline Sales, Marketing Management, Project Management on Pan India basis with the support of Regional Offices spread in all Metro Cities of India. Liasoning with Government Institute & Departments for Govt. Tender Business.Vendor Dev, Payment Recovery, Proj. Execution with the support of team.Developed sound customer base which includes all top pharma giants like: Zydus Cadia, Sun Pharma, Torrent Pharma, Glenmark Pharma, IPCA, Intas Pharma, Lupin Pharma

Karnavati Engineering Ltd., Engineering Wing of Cadila Group of Companies, Ahmedabad as Assistant General Manager - Sales Highlights Managed a team of 18 people with sales & service network with 5 branch offices. Identified potential customer segment for the capital machines / engineering products/pharma equipment used for turnkey projects based on new upcoming projects, industry survey reports, IPO, industrial journals. Engaged in brand promotion through advertisement in major pharma journals, magazines, participation in pharma exhibition like P-Mec, IPC; arranging customer seminars, proactive service camps.  Key accounts handled included top 20 Pharma Institutes in India - CIPLA, Dr. Reddy’s, Ranbaxy, Sanofi-Aventis, J&J, Cadila, etc. Key accounts tapped are: Torrent Research, Intas, Micro Labs, Unichem, Wyeth by getting first time order for KEL. Breakthrough orders received from Torrent Research, Glenmark.  Satisfied the existing customers and aggressively promoted the brand KEL to tab new market & customers.  Appreciated during appraisal system & rewarded with a hike of more than 55% & with performance bonus.  Ensured 44% growth in business generation against a budgeted target of 30% during 2010.  Client servicing enhanced for Dr. Reddy’s, Unichem, Hetero Drugs. Undertook initiatives to enhance CSI from 65% to 90% through customer care, aggressive after sales service.

Harsha Engineers Ltd., Ahmedabad as Marketing Manager, Export & Domestic Market for Bearing Cages – Auto ComponentHighlights Resourceful in bagging an order worth Rs. 30 crores from customer base - Timken China, UK, Poland; SKF Germany, Timken France, SKF Mexico, Timken Italy, RBC USA, FAG Austria, Brazil, NSK, Koyo USA. Looked after yearly contracts, agreements with key customers for business terms, exchange rate, steel / brass surcharge settlement based LME & JPC Core Team Member of advanced product quality planning (APQP), feasibility study & risk analysis for new product line in line with TS16949 standards.  Involved in controlling huge long overdue outstanding payments and achieved the target with direct payment terms in coordination with foreign exchange, accounts department and bank through SWIFT transfers of funds. Took care of export logistics & supply chain management through direct contract with shipping line like Maersk, SCI, CMA.  Managing export logistics for USA, Europe, China and South American countries.  Effective handled customer complaints with root cause analysis. Ensured 30% YOY growth in business as per company’s vision statement. Key accounts handled include - Timken China, UK, Poland, France, SKF Mexico, Timken Italy, RBC USA. Key accounts tapped include - SKF Germany, Koyo USA, FAG Austria, NSK-Japan & UK, Schaeffler-Brazil. Well conversant with Export Documentation Cycle, GR Form, EOU & Export Norms, Export Benefits, RBI Rules of FEMA and payment recovery with team of people handling DGFT, Certificate of Origin (Form A).  Exposure of Export Marketing, travelled to USA, Brazil, Mexico, China, Europe. Client servicing enhanced for Timken, SKF & Schaeffler – Taper Roller Bearing Cage Business to achieve Customer Satisfaction Index from 70% to 92% with consideration of on time dispatch, quality, customer responsiveness, price, innovation, exceeding customer’s expectation level.

Business Development, Direct Sales & Marketing