Software Development Engineer (Backend | Java,Springboot,Microservices,Mysql, Aws,Python )
Current•Architected and implemented a scalable batch processing system using AWS Lambda, SQS, S3, and RDS in Python, enabling email responses for 1 million Delta Airlines users affected by the CrowdStrike outage, which enhanced system resiliency and operational efficiency.•Designed and engineered AI-driven workflows and chatbot automation with JavaScript and pre-enrichment APIs for PI Manager microservices, improving conversational intent accuracy by 20% and optimizing customer service operations.•Automated chatbot knowledge base updates via web scraping scripts in JavaScript and Java, reducing manual updates by 25% and enhancing NLP model precision.•Led multiple proof-of-concepts (POCs) to integrate Agent Desks with products, implementing asymmetric cryptography for client-signed assertions in Java, resulting in a 15% increase in actionable customer insights.•Enhanced query performance by 50% through migrating the Event Manager microservice from Elasticsearch to Amazon Aurora, reducing data retrieval times and lowering operational costs.Technologies: AWS (Lambda, SQS, S3), Python, Java, Spring Boot, Microservices, MySQL, Apache Kafka, Redis, JavaScript, HTML/CSS, Workato, Postman, Git, Jenkins, Data Structures & Algorithms, SOLID Principles, Design Patterns, REST API, Webhooks, Datadog.