Nirbhay Bansal Email & Phone Number

• Architected and implemented a scalable batch processing system using AWS Lambda, SQS, S3, and RDS in Python, enabling email responses for 1 million Delta Airlines users affected by the CrowdStrike outage, which.
• Designed and engineered AI-driven workflows and chatbot automation with JavaScript and pre-enrichment APIs for PI Manager microservices, improving conversational intent accuracy by 20% and optimizing customer service.
• Automated chatbot knowledge base updates via web scraping scripts in JavaScript and Java, reducing manual updates by 25% and enhancing NLP model precision.
• Led multiple proof-of-concepts (POCs) to integrate Agent Desks with products, implementing asymmetric cryptography for client-signed assertions in Java, resulting in a 15% increase in actionable customer insights.
• Enhanced query performance by 50% through migrating the Event Manager microservice from Elasticsearch to Amazon Aurora, reducing data retrieval times and lowering operational costs.Technologies: AWS (Lambda, SQS, S3).

India

• Developed and integrated real-time appointment scheduling APIs for booking, rescheduling, and cancellation using REST APIs in Java, increasing patient management efficiency by 30% and enhancing customer satisfaction.
• Enhanced Mirth channels for HL7 message parsing using JavaScript, improving interoperability with FHIR standards, ensuring seamless healthcare data exchange.
• Automated MongoDB rectifications with JavaScript scripts, reducing manual interventions by 40% and ensuring operational continuity in live production environments.
• Led the complete SDLC for multiple healthcare projects, collaborating with cross-functional teams to resolve critical bugs, improving production stability by 30%, and ensuring on-schedule project delivery.Technologies.

Bachelor Of Technology - Btech, Computer Science, 85.7%

Batch 2017-2021 University Rank 2

95.2%

89.1%