• Devised, deployed, and monitored processes to boost long-term business success and reduce TAT• Launched the Digital Lending App which included On boarding (Digital identity & KYC), Loan Management (loan origination and management), and Payments.• Liasoned between the on-ground Sales team, customers, and product team to identify areas of opportunity and improvement• Worked closely with the product team to identify features that shall have an impact on the user experience• Directed day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives, and handled a 13-member team

• Structured the processes and laid the foundation to facilitate lending solutions across diverse supply chains in North, Central and East India.• Handled E2E Credit File Movement for North Central and East Zone.• Collaborated with different teams/stakeholders (Underwriting, Lending Operations, etc.) and was the lynchpin for the sales team• Managed Soft Collections for Supply Chain Financing, Created anautomated Early Warning Tracker

Achievements- Cracked 4 B2B deals and took on Board 2 Corporate Clients• Handled customer complaints and corrected process errors• Finalized deals with B2B and Corporate clients as well as maintained corporate accounts• Hired interns and trained them about the overall business and processes• Negotiated long-term contracts and managed payment disbursement for vendors• Directed all organizational operations, policies, and objectives to maximize productivity and returns• Optimized content for Search Engines (SEO), using Google Analytics & Webmaster• Assisted in the development and execution of communication/content strategiesvia social communities in coordination with SEO goals

Achievement- Clocked sales worth Rs. 8.4 Lakhs alone in December• Worked closely with the founders to strategize and formulate a sales roadmap• Created and maintained process for sales rollout for retail and business• Collected customer feedback about services and modify existing processes• Managed emails, chats, and phone support for maximum lead conversions• Worked with operations, managed vendors, and took on board new vendors to start operations in new cities

The objective of the internship was to streamline operations with the sales and marketing team so as to shorten the overall processing time• Studied AS-IS process of loan processing and designed TO-BE process• Analyzed the factors which lead to an increase in turnaround time using value stream mapping• Devised a concrete strategy to reduce turnaround time by 50%• Liaised between sales and operations teams to improve efficiency in communication

• Resolved disputes and complaints to ensure a flawless manufacturing process with special focus on schedule adherence• Ensured 100% safety compliance among workers on matters like wearing Helmets, Safety Gloves and Gumboots while on shop floor• Managed blue collared employees• Escalated any production related engineering and quality issues• Maintained and updated records of store inventory• Oversaw proper packaging of the products for delivery