Nirbhay Sachan Email and Phone Number

- Leads a diverse team of 10 members to monitor the full learner lifecycle, from onboarding and enrolment to course completion and ongoing support.- Develop and maintain standard operating procedures for academic delivery operations in the higher education programs to achieve high NPS & learner engagement.- Monitor learner progress and identify areas for improvement, implementing data-driven strategies to enhance learning outcomes.- Onboard and manage trainers while ensuring the quality and effectiveness of delivery, upholding high standards for pedagogy and learner engagement.

- Oversaw the educational aspects, curriculum, and live class operations for the future ready certification courses on Coding as per the National Education Policy 2020 guidelines for K-12 vertical of GrowSkills.- Collaborated with tech and product team for business growth, build user journey and provide seamless customer experience with technology integration.- Managed lead generation through digital campaigns and school partnerships.

- As a key member of the 'Academics & Strategy' core team at Amazon Academy, my responsibilities involved collaborating with Content, Marketing and Business teams to drive business growth, acquire customers, launch new courses, and enhance student performance and learning experiences through data-driven analysis.- Directed the Master classes with 20+ teachers to improve the student engagement metrics. The average attendance increased by 2.5x and the average view time increased by 65%.- Planned the Guided Practice Sessions, marketing articles & student mentorship program to improve the test results.- Curated mechanisms & mentored the 3P-Vendor team of 20 associates for business development. Setup audit and control process that improved the lead conversion rate from 0.4% to 1.8% and reduced TAT from 38 hours to 7 hours.- Established channels for brand awareness and customer acquisition like YouTube & Schools.

- Led and oversaw the Academics team responsible for developing the product in the K-12 vertical, working collaboratively with the Business and Marketing teams.- Recruited and supervised a skilled team of 25 members, comprising faculty, content developers, program managers, and course coordinators. to define the course roadmap, content plan, and high-quality content delivery.- Drove the MAUs, DAUs, community engagement & operations through multiple channels by assessing the market needs.

- Created and implemented the end-to-end Live Lecture process, encompassing academics, operations strategy and a robust LMS catering to paid student base of over 10,000.- Provided comprehensive training and direct management to a team of 40+ faculty members.- Extensive hands-on experience in delivering more than 2,000 hours of online Physics classes for K12, JEE, and NEET students.- Took charge of curriculum development, content planning, and Test Series preparation for CBSE K12, JEE, NEET, and SAT courses.- Successfully executed the planning and production of visually engaging VFX and screencast videos, focusing on NCERT questions and fundamental concepts.- Delivered valuable insights and guidance through more than 30 career seminars and workshops, reaching out to thousands of students from various schools in India and Gulf countries.