Nirbhik Jain Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

New Delhi, Delhi, India

Kolkata Area, India

OPERATIONS•Dealing with the day-to-day audit operations to meet the brand standards as per the quality norms laid by the company•Managing manpower planning, recruitment, selection, induction, inventory control, achievement of set target of guest satisfaction and socialization activities in the organization and engaged in policy formulation•Devising and implementing optimum business strategies to enhance new project development, business development, quality standards across all departments, housekeeping, guest servicing, CRM.•Maintaining the daily operations of the hotel including front desk, VIP, bell staff, valet, conference management, rooms control, housekeeping, leadership & training, reservations, retail, engineering, spa as well as other functions as assigned to the members.Customer Relationship Management•Formulating documents related to guest history and maintaining database and administering special requests & exceptional indigenous experience of guest staying with us.•Delivering value-added customer service and achieving customer delight by providing customized products as per requirements; resolving the guest complaints by taking corrective measures without delay•Maintaining public relations with the clients and managing VIP movements •Providing maximum guest satisfaction by closely interacting with guests to understand their requirements and customizing the product & services accordingly• Achievement of set target of guest satisfaction score through feedback - Net Promoter ScoreTraining •Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members; organizing training and development programmes for employees for enhancing technical / soft skills.•Leading a team and imparting training to the team for building a service design for premium category rooms, including butler service creating a differential service experience

New Delhi Area, India

OPERATIONS•Dealing with the day-to-day audit operations to meet the brand standards as per the quality norms laid by the company• Inventory Management of room• Coordinating and supervising operational activities of all front office areas & strong intra departmental coordination.• Supervised shift closing, handovers, refunds, rebates, Guest complaints.• Task Break down and training to be put in place for Guest relations, Front Desk Associate Concierge & Welcomassistance.• Worked within the establishment’s guidelines to perform guest Check -In and Check Outs, providing exceptional customer services.• Handling guest requests & closing them on time•Handling MICE Check- In & Check Out with closure of their billingCustomer Relationship Management•Formulating documents related to guest history and maintaining database and administering special requests & exceptional indigenous experience of guest staying with us.•Delivering value-added customer service and achieving customer delight by providing customized products as per requirements; resolving the guest complaints by taking corrective measures without delay•Maintaining public relations with the clients and managing VIP movements •Providing maximum guest satisfaction by closely interacting with guests to understand their requirements and customizing the product & services accordingly• Achievement of set target of guest satisfaction score through feedback - Net Promoter Score• Handling guest dissonance and turning around their experience.Training •Preparing Training & Work Schedule as designated Training Coordinator of the department.•Leading a team and imparting training to the team for building a service design for premium category rooms, including butler service creating a differential service experience

Chennai Area, India

•Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members; organizing training and development programmes for employees for enhancing technical / soft skills•Delivering value-added customer service and achieving customer delight by providing customized products as per requirements; resolving the guest complaints by taking corrective measures without delay •Maintaining public relations with the clients and managing VIP movements•Devising and implementing optimum business strategies to enhance new project development, business development, quality standards across all departments, housekeeping, guest servicing, CRM•Providing maximum guest satisfaction by closely interacting with guests to understand their requirements and customizing the product & services accordingly•Maintaining the daily operations of the hotel including front desk, VIP, bell staff, valet, conference management, rooms control, housekeeping, leadership & training, reservations, retail, engineering, spa as well as other functions as assigned to the members

Mumbai, Maharashtra, India

•Managed and distributed rates, promotions of the product with the help of telephone calls, websites and other social networking platforms (Facebook, twitter) and inventory, flawlessly across all channels•Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms•Promoted the room and developed programs to ensure the rooms remain booked; managed all reservations regarding rooms and bookings•Supervised a staff of 12 employees; capability to recruit, hire, and train a highly motivated team•Exceeded guest satisfaction scores in all areas; increased hotel profitability by controlling expenses and increasing bookings• Established long lasting business relationships, acted as corporate liaison within business community and networking at all professional groups and generated revenue for company•Achieved high efficiency in creating maximum sold out nights •Contracted at this 380- hotel room to build an efficient reservation crew that would generate more revenue and reduced the unoccupied room vacancies •Actively participated in daily sales of the hotel, taking reservations along with the agent

Gurgaon, India

Executive Mba, Operations Management And Supervision

Hospitality Administration/Management, Management Trainee

Bachelor’S Degree, Hospitality Administration/Management