Nirbhik Jain Email & Phone Number

Gurugram, Haryana, India

New Delhi, Delhi, India

Kolkata Area, India

• OPERATIONS
• Dealing with the day-to-day audit operations to meet the brand standards as per the quality norms laid by the company
• Managing manpower planning, recruitment, selection, induction, inventory control, achievement of set target of guest satisfaction and socialization activities in the organization and engaged in policy formulation
• Devising and implementing optimum business strategies to enhance new project development, business development, quality standards across all departments, housekeeping, guest servicing, CRM.
• Maintaining the daily operations of the hotel including front desk, VIP, bell staff, valet, conference management, rooms control, housekeeping, leadership & training, reservations, retail, engineering, spa as well as.
• Formulating documents related to guest history and maintaining database and administering special requests & exceptional indigenous experience of guest staying with us.

New Delhi Area, India

• OPERATIONS
• Dealing with the day-to-day audit operations to meet the brand standards as per the quality norms laid by the company
• Inventory Management of room
• Coordinating and supervising operational activities of all front office areas & strong intra departmental coordination.
• Supervised shift closing, handovers, refunds, rebates, Guest complaints.
• Task Break down and training to be put in place for Guest relations, Front Desk Associate Concierge & Welcomassistance.

Chennai Area, India

• Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members; organizing training and development programmes for employees for enhancing technical.
• Delivering value-added customer service and achieving customer delight by providing customized products as per requirements; resolving the guest complaints by taking corrective measures without delay
• Maintaining public relations with the clients and managing VIP movements
• Devising and implementing optimum business strategies to enhance new project development, business development, quality standards across all departments, housekeeping, guest servicing, CRM
• Providing maximum guest satisfaction by closely interacting with guests to understand their requirements and customizing the product & services accordingly
• Maintaining the daily operations of the hotel including front desk, VIP, bell staff, valet, conference management, rooms control, housekeeping, leadership & training, reservations, retail, engineering, spa as well as.

Mumbai, Maharashtra, India

• Managed and distributed rates, promotions of the product with the help of telephone calls, websites and other social networking platforms (Facebook, twitter) and inventory, flawlessly across all channels
• Corresponded with travel companies and agencies to offer special rates and answered special requests or questions regarding the rooms
• Promoted the room and developed programs to ensure the rooms remain booked; managed all reservations regarding rooms and bookings
• Supervised a staff of 12 employees; capability to recruit, hire, and train a highly motivated team
• Exceeded guest satisfaction scores in all areas; increased hotel profitability by controlling expenses and increasing bookings
• Established long lasting business relationships, acted as corporate liaison within business community and networking at all professional groups and generated revenue for company

Gurgaon, India

Executive Mba, Operations Management And Supervision

Hospitality Administration/Management, Management Trainee

Bachelor’S Degree, Hospitality Administration/Management