Handling Customer service Requests for printer machines issues regarding Billing of all charges.Worked on customer contract creations, modification, terminations, escalations in the oracle etc.Worked on certain tasks assigned by internal teams to email customers issues and has been resolved within given time.Ensuring all customer requests are closed with proper actions.Ensure all SLA is adhered with no errors till now.Maintained Attendance tracker, Login tracker, Hourly Status, VLOOKUP, pivot table for the entire contract Team.Took extra initiatives along with my responsibilities for allocation of tasks for a few days as a backup in UNIVERSITY OF PEOPLE Admissions Administrator

Auditing the documents given by the customer & updating the necessary information to Oracle.Production count target exceeds more than maximum number of counts multiple times by giving a good quality too and trained in all certifications till now successfully.Executing transactions as per prescribed guidelines & timeline such as verifying documents, processing bills, analyzing of data, responding to complaints/queries on email & interacting with vendors for order management and maintaining documentation of the documents provided by the clients/customer.Handling additional responsibilities as the team lead wants then and there.

We enter, process and update all Orders (EDI, Web portal based, PO), Returns/Rejections, CN/DN within SLA.Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.We send to availability check to planner within SLA in order to check if the materials in the sales order are available and once the report is received we amend the order accordingly.Generate delivery number and send to warehouse for pick and pack within cut-of time.Monitor order fulfilment.

Advising the applicants about the educational opportunities, admission, transfer of credit, financial assistance, and university policies. Coordinating on-site admissions at branches represents the university in its recruitment efforts and in providing special outreach services in the community and state. Acting as liaison with various constituencies including students, parents, high school and two - year school officials, faculty, academic departments and college, and alumni. Maintaining communication via electronic mail with prospective applicants through all stages of the admission process. Utilising computerised systems to communicate with the applicants, process admissions. Assisting with the formulation, development, and implementation of admissions-related policies and procedures. Performing miscellaneous job-related duties as assigned.