Niresh Joshi Email & Phone Number

Melbourne, Australia

1. Application Support2. Configuration and Testing3. Incident Management4. Internal and External relationship

Melbourne Cbd

• Answer calls for queries, and provide technical support for staff during and after implementation of Procura Community care system• Manage data records in excel with appropriate formula and format• Configuration and testing Procura System in J3 mobile phones, iPad and tables and releasing/supplying these system to sites and maintaining records• Analysing, processing and migrating the existing client records to new software system• Liaising with site co-ordinator/manager… Show more • Answer calls for queries, and provide technical support for staff during and after implementation of Procura Community care system• Manage data records in excel with appropriate formula and format• Configuration and testing Procura System in J3 mobile phones, iPad and tables and releasing/supplying these system to sites and maintaining records• Analysing, processing and migrating the existing client records to new software system• Liaising with site co-ordinator/manager regarding employee and client data• Manage customer queries, add, update client and employee details and scheduling • Update service provider’s data in system Show less

Box Hill

• Provide quality care and services for residents in all 4 cottages • Prepare breakfast and serve lunch/dinner attractively and at appropriate temperatures• Contribute to menu planning and provide feedback regarding residents likes and dislikes• Assist with monitoring the use of food products and any wastage of stock or prepared meals, maintain stock control procedures and report issues of concern• Liaise with Hotel Services Coordinator regarding any special requirements for… Show more • Provide quality care and services for residents in all 4 cottages • Prepare breakfast and serve lunch/dinner attractively and at appropriate temperatures• Contribute to menu planning and provide feedback regarding residents likes and dislikes• Assist with monitoring the use of food products and any wastage of stock or prepared meals, maintain stock control procedures and report issues of concern• Liaise with Hotel Services Coordinator regarding any special requirements for residents Show less

Melbourne, Australia

• Provided technical support for user in various sites within Victoria representing Ignite Services (Previously known as JavIT Group)• Installed hardware and software or desktop applications• Diagnosed and adjusted performance issues on servers and desktop systems• Added, edited and installed various IT equipment at sites• Successfully deploy servers, laptops and desktops in client sites within Victoria• Regulated software application and connected peripherals

Nepal

• Tested software and software application to identify issues and provide documentation with recommendation for improvement• Presented/Trained users to raise their computer and application skills• Answered approximately 20 calls a day and resolved hardware, software and network related issues via phone, remote or in person• Implemented and administered virtual servers (VMware/Citrix)• Managed database, backups and recovery process and enforced security and integrity… Show more • Tested software and software application to identify issues and provide documentation with recommendation for improvement• Presented/Trained users to raise their computer and application skills• Answered approximately 20 calls a day and resolved hardware, software and network related issues via phone, remote or in person• Implemented and administered virtual servers (VMware/Citrix)• Managed database, backups and recovery process and enforced security and integrity controls• Coordinated data and system migration process for clients• Supervised network user as well as user roles, permissions and access in Microsoft Active Directory environment• Administered switches, routers and Juniper firewall system as well as NaaS storage system• Successfully maintained the network and undertook server maintenance and upgrades• Monitored the performance of networks using NAGIOS tool and adjusted network performance• Took the initiative to write and prepare ICT documentation, plans and polices, instructions to adhere to with the operation guidelines • Confidentially liaised with external vendors and service contractors when necessary Show less

Master’S Degree, Network System

Activities and Societies: Table Tennis and Basketball Specialisation in Internet Security. Completed on Nov, 2016 and attending graduation.

Bachelors Of Information Technology, Programming, Database, Networking, Management, Economics, Designing

Activities and Societies: Best Buddy Program, Sport Team From Programming in Java to Apache and Linux Web Server, I expertised myself.