General Manager, Green Dot Brand
Austin, Texas, Us
Responsible for P&L, revenue generation, and customer experience for flagship brands. Directed all strategic initiatives for sales, marketing, operations, technology, and product.• Unprecedented promotion to GM after 12 months• Responsible for $220M P&L and team of 60, including national sales team• Led the only business unit to deliver growth and high performance across all key metrics: increased YOY card sales and revenue 51% and 29%, respectively; increased retention 22% through promotional strategies and improved user experience; doubled online sales volume through digital marketing and social media; cut expenses 47% through efficiencies and process improvements• Identified, developed, and implemented new revenue streams generating $50M+ in incremental revenue, including 3 new products to tap key market opportunities and big data initiative resulting in predictive models to recognize most profitable customers• Drove relationships and operations of all key retail channels, including Walgreen’s, CVS, Rite Aid, 7-Eleven, and Kroger; reduced monthly error rates by 91.7%• Developed and executed strategic growth plan for the brand, presenting quarterly to Board of Directors• Secured unprecedented $1.2M investment from MasterCard to market Green Dot• Revamped staffing of Green Dot “stack,” managing under-performing personnel out of the organization and building the team with highest morale in the company