• 9 years of total working experience in IT Industry across various roles. • 7 years of experience in ITIL Change management, Incident management, configuration management and Problem management in Managed services responsible for implementing ITSM concepts. • ITIL V3.0 Foundation Certified in major Incident, Problem & Change Mgt. experience in IT operations and change management of enterprise systems supporting banking, investment domain, web applications, databases. • Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors. • Proven ability to work independently and within a team environment. • Worked on-site in Australia (Sydney). Collaborating with clients for project Transition and arranged training programs for new resources.• Prince2 Agile Foundation and Practitioner certified.