I have built and managed 24/7 global crews in Israel, New York and Melbourne - ranging from Customer Success, Pre-Sales and 1-3 level Support Engineers - including hiring, ticketing platform, SLA and enforcing new workflows.I took ownership of the company's most complex new customers, and made sure that they are delivered with a full solution, tailored to their needs, so they can get on the road and start using the app. This includes integrating our SaaS products with a variety of third party solutions the customer is working with. This is done using internal workflow plugins I have overseen product management from the design phase up to deployment.

Managed the company's key accounts. Responsible for increasing revenue and meeting up with sales milestones, along with customer retention and satisfaction.

Leading, hiring and managing a team of software experts, providing all post-sale activities to EMEA, APAC and US.Working in a rich, cross platform, technological environment interacting daily with Sales, Development, Marketing and Product Management.Managing large projects from definition, through sale, till delivery.

On site and remote tier 1-4 software support consisting all aspects of the digital signage industry. Conducted Product implementation and training courses.

Writing specs for new products while enhancing existing products.Working closely with R&D to see them through development.Gathering customer needs, and getting those needs turned into great software.