As a Technical Support Technician, musician, and housing network technician, my skills and experience span across multiple fields. I have a passion for technology and music and bring that passion to everything I do. Here's a brief overview of my experience:As a Technical Support Specialist at Able Accessible Design Inc.- Providing technical support to customers via phone, email, or in-person, diagnosing and troubleshooting software, hardware, and network issues, - Researching and identifying solutions to resolve system problems, collaborating with internal teams to escalate and resolve unresolved issues, - Assisting customers with the installation and configuration of applications and programs- Documenting technical knowledge in the form of notes and manuals, - Maintaining a positive and professional attitude when interacting with customers, - Keeping up-to-date with the latest technology trends and developments, - Participating in training programs to enhance technical skills and knowledge, and collaborating with colleagues to share knowledge and best practices. MusicianAn accomplished musician, singer, songwriter, and a performerhave done gigs at various functions , bars and restaurants in Greater Toronto AreaPassionate about music and always looking for opportunities to perform, collaborate, and produce new songs (Pop/rock/grunge)Housing Network TechnicianWorked as a consultant/technician for MHM Construction Inc., assisting with housing network installations and troubleshooting- Fixed computers, maintained servers, and supported and troubleshoot desktops, laptop, and other office machinesWith my diverse skill set and experience, I am confident in my ability to take on new challenges and contribute to a variety of projects.