As a WFM Schedule Planner at Agoda, I create and optimize the schedules of over 500 FTE across multiple sites and time zones, ensuring that the service level, utilisation,occupancy, and shrinkage targets are met and that the resource preferences and needs are accommodated. I have 10+ years of experience in the resource management and workforce management, working with some of the world's leading travel and business service providers..In my previous roles as a senior WFM analyst at American Express Global Business Travel and a WFM analyst at Conduent, I gained valuable insights into the dynamics and challenges of operations, as well as the best practices and tools for managing workforce performance and efficiency. I also developed my leadership, communication, and problem-solving skills, as I collaborated with various stakeholders, supported the supervisors and managers, and resolved scheduling issues and conflicts. I am passionate about learning new skills and applying them to improve the quality and productivity of my work. My goal is to deliver optimal scheduling solutions that benefit both the organization and the employees.