Nirmal Kumar Jeyakaran Email & Phone Number

Mumbai, Mh, In

India

Chennai, Tamil Nadu, India

➸ Lead the Business Compliance and PMO Governance Initiatives, in restructuring and re-engineering processes, instill compliance practices that work cohesively with diverse business functions➸ Effective implementation of best practices, Integration of business process and project performance with software tools that bring clarity and enablement of adequate visibility for management

Chennai Area, India

➸ Responsible for Project and Service Delivery Performances, Process excellence, Business Process Improvement, demonstration of industries best practices within delivery function, keeping the delivery organization fully equipped in terms of people, process, and technology➸ Worked as a Service Delivery Expert of Software Products related to Business Continuity/IT Disruptive Automation Solution and IT Operations and Robotic Process Automation (IT Ops & RPA)➸ Accountable for refresh and rejuvenation of Process, KRA, Roles, and Responsibilities (R & R) for Program, Project and Service Delivery Management Members➸ Review and monitor PMO performance, constantly improving process based on Industry best practices in terms of internal/external audit and compliance, and continue to work on service excellence➸ Handle delivery related client/partner communications such as steering committee meeting, escalations, reports, and updates➸ Lead strategic clients account management, maintaining the interest and strong relationship with partners/clients and performing project management and managing projects directly under personal supervision and guidance for selective cases and requirements on demand➸ Responsible for maintaining skilled resources matrix, complete resources performances, evaluation, training, and retention

Pune Area, India

Perpetuuiti™ is leader in Automation software solutions in IT DR BCP, BCM and AI.

Bengaluru And Chennai

➸ Worked as a Project Executive & Delivery Manager/part of Business Continuity Resiliency Services - handled IT infrastructure projects typically Data Center Hosting and managed services for the production and DR/fall back sites ➸ Managed entire delivery related communications such as directing committee meeting, escalations, reports, and updates➸ Responsible for building customer IT infrastructure at IBM or customer/third-party data centers, steered end to end, complete and complex deliverables through both IBM internal or impanelled partners➸ Handled customer IT Business as Usual (BAU) operations through service management team comprise various competencies within and across different functions ➸ Managed business operations governance; handled internal & external audit compliances, service provider/third party contracts and renewals. Enabled tools and mechanism to track without deviation➸ Responsible for service quality, service delivery performance, and excellence➸ Prepared R&R (Roles and Responsibilities)/DoU (Document of Understanding) within and across IBM systems/functions based on the nature and complexity of service delivery➸ Worked for TA/DA council wherein reviewed every customer proposal with sales/presales engagement, assess the scope, solutions against Cost cases. Ratify Technical Assurance (TA) and Delivery Assurance (DA) to avoid challenges during the delivery phase➸ Ensured CSAT (Customer Satisfaction), maintained a relationship as referenced clients

Bengaluru Area, India

➸ IT DR Automation Software Solution and Services

Bengaluru Area, India

➸ Part of Dell International - R & D Product Group. Lead Test Case Development and Test Engineering team.

Chennai Area, India

➸ Part of Global Technical Support Center

Chennai Area, India

Bengaluru Area, India

Master Of Business Administration (Mba), It Systems

Diploma In Electronics & Communication