Led operations of food and beverage department managed sales, marketing business development, strategic planning, finance and resource administration.• Assisting the General manager in administering and managing hotel operations.• Setting up and maintaining revenue/profit budgets.• Managed food, beverage, and supply procurement and vendor negotiations.• Recruiting, training and developing the team.• Ensuring health and safety and also hygiene procedures are maintained… Show more Led operations of food and beverage department managed sales, marketing business development, strategic planning, finance and resource administration.• Assisting the General manager in administering and managing hotel operations.• Setting up and maintaining revenue/profit budgets.• Managed food, beverage, and supply procurement and vendor negotiations.• Recruiting, training and developing the team.• Ensuring health and safety and also hygiene procedures are maintained. Show less

2012- 2014Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.• Being highly visible and the face of this business.• Ensuring the correct use of cleaning materials and equipment.• Supervising the shifts of Bar, waiting and cleaning… Show more 2012- 2014Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.• Being highly visible and the face of this business.• Ensuring the correct use of cleaning materials and equipment.• Supervising the shifts of Bar, waiting and cleaning staff.• Meeting and greeting customers and organizing table reservations.• Advising customers on menu and wine choice.• Recruiting, training, managing and developing a team. Show less

Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Team management and development responsibilities including recruiting, hiring, training and scheduling of all staff. Led and influenced staff through effective motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.Duties included-• Ensuring the highest standards of food & beverage service.• Ensuring health & safety and… Show more Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Team management and development responsibilities including recruiting, hiring, training and scheduling of all staff. Led and influenced staff through effective motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.Duties included-• Ensuring the highest standards of food & beverage service.• Ensuring health & safety and hygiene procedures are maintained.• Having an in depth knowledge of all menus.• Dealing and resolving customer complaints.• Hire, train, motivate, supervise, evaluate, schedule and terminate employees.• Oversee inventory control, ordering, food sanitation and quality control of food products. Show less

• Provided excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.• Consistently exceeded sales goals by effectively managing sections and ability to multi-task.• Recognized as “Lead Server” which included mentoring and training new servers, as well as accounting for all wait staff sales and receipts at least three shifts weekly.• Gained thorough knowledge of restaurant procedures.

Fields of activities were multifunctional because a Hotel Trainee has to pass through all departments including kitchen, reception, restaurant, housekeeping, personnel, administration, banquet or marketing. taught me that working in a hotel requires flexibility and enthusiasm.