Calendar management: Make sured that daily meetings and appointments are efficiently managedEmail & Telephony: Responded to emails and phone calls on behalf of the client, which calls for the use of competenceStakeholder management: Builded and enhanced connections with important stake-holders, such as the infrastructure, supply chain, and technology departments, aswell as executive assistants and business managers.Expense management: Controlled the procedure for filing business costsSettlement of business credit card bills and travel expensereimbursement procedureLogistics management: Communicated with supply chain teams and outsidevendors to coordinate transportation, MTs and guests, and tomake sure all essential budget approvals and paperwork is in orderVisit coordination: End-to-end management of senior stakeholders' visits to theUK and India, including scheduling, agenda creation and maintenance, internaland external logistics management, administration of agenda items, facilitation ofspeaker sessions and town halls, distribution of meeting materials, and any othernecessary supportProject management: Consolidate and track team actions, prepare and distributemeeting materials, take minutes of meetings, and manage Kanban (Lean) boardsfor projects

Key ResponsibilitiesEffectively managed the daily schedule of meetings and appointments for the Head of Risk Hub India (RHI) through meticulous calendar management.• Responded to emails and phone calls on behalf of the Head of RHI, demonstrating competence in email and telephony management.• Cultivated and strengthened relationships with key stakeholders, such as infrastructure, supply chain, and technology departments, along with executive assistants and business managers across the bank.• Supervised the business cost filing process and handled the settlement of business credit card bills and travel expense reimbursements for the Head of RHI.• Coordinated transportation, budget approvals, and documentation for senior stakeholders' visits to the UK and India.• Orchestrated end-to-end coordination of visits, including scheduling, agenda creation, logistics management, facilitation of speaker sessions, and distribution of meeting materials.• Consolidated and tracked team actions, prepared meeting materials, recorded meeting minutes, and managed Kanban (Lean) boards for projects.• Organized intricate schedules and meetings for senior executives, ensuring optimal utilization of time and resources.• Managed a high volume of email correspondence and phone calls, prioritizing and delegating tasks as necessary.• Prepared comprehensive reports, presentations, and financial documents for executive review and decision-making.• Acted as a liaison between executives, departments, clients, and external partners, upholding professionalism and confidentiality.• Supervised travel arrangements, itineraries, and logistics for executives, maximizing cost savings and time efficiency.• Implemented strategies for growth and flow within the organization, leveraging Emerging Technologies Institute (ETI) and development resources.• Database and data solution expertise, with proficiency in data science, data processing, and data pipeline management.

Key Responsibilities:• Handled customer inquiries, requests, and complaints concerning products and services, ensuring thoroughness in addressing requests encompassing Know Your Customer (KYC), Anti-Money Laundering (AML), and fraud identification.• Managed Audit Letter processes for NWB & RBS Bank in the UK, showcasing expertise in Salesforce, AML & Fraud guidelines, and MS Office tools.• Implemented cross-functional collaboration to ensure responsive handling of customer issues, utilizing proficient writing skills for effective communication.• Utilized market insights and social media platforms for routing customer queries, demonstrating proficiency in copywriting and application of relevant guidelines.