1. Responding to customer inquiries and complaints through various channels, such as phone, email, and live chat.2. Resolving customer issues by investigating problems, finding solutions, and following up to ensure customer satisfaction.3. Handling customer billing inquiries, account updates, and payment issues.4. Assisting customers with registering, booking, and modifying Course plans.5. Processing customer requests and providing information on products and services.6. Maintaining a positive, empathetic, and professional attitude towards customers at all times.7. Keeping detailed records of customer interactions and transactions.8. Escalating complex customer issues to the appropriate department for resolution.9. Staying up-to-date on industry knowledge, company policies, and procedures.10. Continuously seeking ways to improve the customer experience and service delivery processes.

1. Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketingchanges, rebooking, and special service requests.2. Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.3. Provided accurate gate, flight arrival, and departure information and answered general inquiries.4. Checked in passengers for domestic and international travel using computerized systems; verifieddocumentation for international and domestic flights.5. Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collectedchecked baggage fees at Counter, and assigned seats.6. Announced and provided information on arrival and departure times, boarding procedures, gatechanges, and carry-on regulations.7. Assisted customers with special needs and quickly addressed and resolved customer complaints

1. Greet and assist passengers: Welcome passengers, provide directions, and assist them with any queries or concerns they may have regarding their flight, luggage, or any other airport-related matters.2. Handle customer complaints: Address and resolve customer complaints and issues in a prompt and courteous manner, ensuring customer satisfaction.3. Provide information: Disseminate information on flight schedules, gate changes, weather conditions, and other relevant information to passengers and other airport staff.4. Collaborate with other airport staff: Work collaboratively with other airport staff, such as baggage handlers, air traffic controllers, and airline personnel, to ensure smooth operations.5. Handle emergencies: Respond to emergency situations, such as medical emergencies, security incidents, or weather-related disruptions, in a calm and professional manner.6. Maintain records: Maintain accurate records of passenger interactions, flight schedules, and other relevant data.7. Adhere to policies and procedures: Adhere to established airport policies and procedures, as well as applicable laws and regulations.8. Perform other duties as assigned: Perform other duties and responsibilities as assigned by airport management or supervisors.