• Led a global team of five located across USA, India, and Latin America to provide technical support to business accounts, with result of increasing revenue from $5 million to $25 million over six years.• Defined critical performance matrix for team and devised division-wide dashboard to enable cross-functional tracking of matrix and defects, reducing resolution time of defects by 50%.• Spearheaded collaboration with Engineers, Analysts, Solution Architects, and Product Managers to solve issues with production accounts promptly, avoiding over $500K annually in service level penalties.• Consulted clients on the business/technical processes to reduce operational cost by 20% year over year while improving the customer service and production stability.• Implemented cloud-based mobile payments and international remittance projects in North America.• Architected and developed high-availability, low maintenance Payment Gateway solutions in Java.

Worked as a J2EE software developer to integrate different Amdocs proprietary software products, design and develop customized changes, deploy the products to production and fix post production software issues faced by clients.• Integrated new products acquired by Amdocs with its legacy products to create i-Tune style mobile e-commerce suite to provide personalized storefront that managed billing and delivery of digital contents.• Established Amdocs’ foothold in Latin America by rolling out e-commerce suite in 15 countries.• Identified and incorporated operational improvements to reduce production support cost by 30%. • Wrote rest and soap web services, iTests, Oracle procedures, shell scripts for Linux.• Trained and mentored five new recruits in the team. Supported the new team members to ensure quality and timely delivery of deliverables

• Created high-availability, high-transactional (500 million transactions per year) financial software system as J2EE developer.• Established division-wide regional training programs and trained four new team members.• Co-ordinated work between onshore and off shore teams.

• Analyzed customer requirements and developed software solutions in J2EE, C, and C++.