9+ years of experience in user testing, production support, requirement collection, analysis, and documentation for software products.• Agile technique, sprint planning, and scrum master for Dealer APP and Dealer Portal projects.• Performed as the Production Support Lead for the following tasks: coordinating user testing, coordinating sanity testing, coordinating UAT sign-off, analyzing issues, impact analysis, following up with vendors on issues, analyzing issues, delivering issue fixes, and production deployment.• Keeping up and reviewing the dashboards for production issues and CR.• Preparing and Maintaining the API Technical document and Project Gantt chart.• Functional knowledge in Financial Services.Regards,NirmalkumarE – Mail: nirmalkumarnks@gmail.comPhone: 9566196663