Nir Melamed

Nir Melamed Email and Phone Number

Empowering by Listening | People-Centric Leader | Support Operations & Strategy | Team Growth & Development @ FuckUp Nights Tel Aviv
tel aviv, israel
Nir Melamed's Location
Israel, Israel
Nir Melamed's Contact Details

Nir Melamed work email

Nir Melamed personal email

About Nir Melamed

"Love people, use things. The opposite never works." – The MinimalistsI believe in the transformative power of deep listening—engaging body, mind, and spirit. Through the Satya method, I guide individuals toward greater self-awareness, helping them build healthy and meaningful relationships.Professionally, I’m passionate about building global, customer-focused support teams. I specialize in identifying, hiring, and mentoring top talent to create thriving environments where both individuals and teams excel. As a Zendesk Partner, I consult on designing efficient workflows and processes tailored to the evolving needs of businesses, always driving growth and innovation.In addition to my work with support teams, I'm part of creating Failure events (aka FuckUpNights TLV), where my passion for storytelling and growth thrives. I’ve had the privilege of leading events where we embrace failure as a stepping stone to success, sharing powerful stories that teach resilience and openness.There’s always more to learn, give, and receive. I’m committed to continuing this journey of growth and contributing wherever I can.

Nir Melamed's Current Company Details
FuckUp Nights Tel Aviv

Fuckup Nights Tel Aviv

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Empowering by Listening | People-Centric Leader | Support Operations & Strategy | Team Growth & Development
tel aviv, israel
Employees:
7
Nir Melamed Work Experience Details
  • Self-Employed
    Life Coach, Satya Method
    Self-Employed Dec 2020 - Present
    Empowered clients to achieve personal growth and emotional freedom using the Satya method, a holistic practice that integrates mindfulness, self-reflection, and body-mind awareness. Helped individuals develop greater self-awareness and improve their relationships through reflective practices that balance mind, body, and language, fostering personal transformation and long-term growth.
  • Fuckup Nights Tel Aviv
    Head Of Customer Relations & Business Development Lead
    Fuckup Nights Tel Aviv Jan 2018 - Present
    Tel Aviv Area, Israel
    As part of the FuckUpNights TLV team, I’m responsible for fostering relationships with organizations, ensuring their values align with our mission of embracing failure as a learning tool. I collaborate with speakers to craft authentic, impactful stories that resonate with our audience. My role includes coordinating event logistics and planning, working closely with clients and community leaders to ensure successful and meaningful storytelling events that inspire growth and resilience.Fuckup Nights is a global movement born in Mexico in 2012 to share publicly business failure stories. We believe talking about our failures is an effective way to encourage entrepreneurship, and send a message that we must always keep trying.Every month we host an event of 200-400 people, with four speakers, sharing their failure story.
  • Gyrate Solutions
    Customer Support Mentor & Zendesk Consultant
    Gyrate Solutions Aug 2020 - Oct 2022
    Israel
    Accompanying and guiding companies in optimizing their customer support services through the implementation and customization of the Zendesk ticketing platform. My approach focuses on creating efficient, cross-organizational workflows that enhance the customer experience and empower teams. By aligning support strategies with business goals, I help companies deliver professional, scalable support that strengthens customer relationships and drives long-term success.
  • Placer.Ai
    Head Of Support
    Placer.Ai Jul 2019 - Jun 2020
    Tel Aviv Area, Israel
    I joined the journey of a fast growing startup, in the location data field. The company's forecast showed hyper growth over the next few months. I've designed and implemented the next stage of the support strategy of the company, hire, train, mentor, and scale-up the team.Build global communication channels among various global teams, and lead a day-to-day operations of Product Specialists and Data Entry Engineers, located in different regions. Oversee support flows and guidelines to ensure tickets are completed successfully and accurately in a timely manner and to the customer’s satisfaction. Managing large scale projects to support Sales cycle and strategic customers' needs.
  • Zooz
    Head Of Support
    Zooz Mar 2018 - Jan 2019
    Build and create customer support operations, including automation of business and technical processes and flows, in order to provide global services for ZOOZ customers and support company growth. Responsible for the growth of the team - professional, technical and business oriented, in a customer-focused working environment.Build global communication channels with our partners and suppliers to support company goals and expectations management.
  • Zooz
    Support & Integration Team Lead
    Zooz Mar 2016 - Feb 2018
    Responsible for organisation, delegation, management and performance monitoring.Supervise the day-to-day operations of the team, distributing the workload evenly and making sure motivation and performance levels are maintained.Ensure team members understand customer needs and deliver the expected outcomes and develop a customer-focused working environment, with clear responsibilities and expectations for team members. My goal is to inspire my team to professionalism both in the payment industry and in the company products, together with guidance and team cooperation in order to find the solution for our customers.
  • Zooz
    Support & Integration Engineer
    Zooz Aug 2014 - Feb 2016
    Israel
    Zooz provides a payments platform designed to help merchants maximize their payments performance. It offers the flexibility to connect with multiple financial institutions, seamlessly integrate acquirers, e-wallets and alternative payment methods, and intelligently route transactions between acquirers. Zooz consolidates and analyses all payment data to provide valuable information to merchants, enabling them to personalize customer experiences online and in-store. It is the partner of choice for any business seeking to extend reach, reduce decline rates, increase revenues, maintain strong customer relationships and meet the challenges of the dynamic global market.My Responsibilities:Handling and solving technical issues, within the online payment domain, encountered by our customers, the merchants.Investigating cases with different scale of complexity, discover bugs and escalating findings to R&DHelp merchants integrating with Zooz using API, trough the understanding of merchant's business needs and flows to achieve best practice

Nir Melamed Skills

Project Management Html Social Media Sql Mysql Payments Team Leadership Mobile Payments Agile Methodologies Css Time Management Social Networking Integration Mobile Devices Start Ups Leadership Payment Solutions Online Payment Customer Relationship Management Internet Protocol Suite Javascript Alternative Payments Problem Solving Linux Incident Management Customer Satisfaction Fraud Investigations Credit Cards Java Team Building Analytical Skills Onboarding Pre Sales Team Management Training Global Client Management Support Operation Coaching And Mentoring Cross Functional Communication Cross Functional Problem Solving Fraud Detection Payment Card Processing Global Customer Service Customer Experience Software As A Service Customer Escalation Management Elasticsearch Sdk Zendesk Business To Business Teaching Marketing Communications Social Media Marketing Uml Sap Erp Tcp/ip Pmo Electronic Payment Processing Cascading Style Sheets Devops Software Development C++ Policy And Charging Rules Function

Nir Melamed Education Details

  • Academic College Of Tel Aviv-Jaffa
    Academic College Of Tel Aviv-Jaffa
    Ba Information Technology Systems

Frequently Asked Questions about Nir Melamed

What company does Nir Melamed work for?

Nir Melamed works for Fuckup Nights Tel Aviv

What is Nir Melamed's role at the current company?

Nir Melamed's current role is Empowering by Listening | People-Centric Leader | Support Operations & Strategy | Team Growth & Development.

What is Nir Melamed's email address?

Nir Melamed's email address is ni****@****ail.com

What schools did Nir Melamed attend?

Nir Melamed attended Academic College Of Tel Aviv-Jaffa.

What skills is Nir Melamed known for?

Nir Melamed has skills like Project Management, Html, Social Media, Sql, Mysql, Payments, Team Leadership, Mobile Payments, Agile Methodologies, Css, Time Management, Social Networking.

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