Nirnay Singh Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

• Digital learning solutions empower teachers to create, maintain, and assess personalized adaptive learning spaces.• Creating a robust website Managing Bugs reported by the customer and interacting with the development teams to resolve the same.• Analyze Customer inputs and feedbacks to create features and implement as a part of the product.• Help build repo and expansion throughout the world providing world-class customer service.• Help is saving revenues and maximize returns analyzing factors impacting the same.• IM, Calls and Tickets monitoring to understand demand and functions.• Improved knowledge base by adding multiple articles.• Work on JSON, SQL queries and retrieval of data.• Worked towards generating leads and then applying real concepts to come out with the customized plans as per the requirements.• Oversaw a team of 40 customer service professionals assisting US customers.

Bangalore

• Worked in the automated process structure of Email team.• Worked for the Credit /debit team.• Managed the process flow for different metrics causing business impact• Finding the different constraints of Customer satisfaction.• Worked in with the tech team to create a robust environment for the ticket handling on zendesk.• Worked with the critical cases tagged under the safety responses.• Worked on the Atlassian tools like JIRA and Qubole.• Worked in the automated flow of tickets under zendesk for the Tech team.

Bengaluru Area, India

Assessing and analyzing business structure and recommending suggestions for improvement.Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase. Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks. Answer incoming calls, prepare shipping invoices Complete Report reconciliation such as calling report, etc. and daily deposit entry Maintain ongoing organization of the Customer Service work center Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.Become a Multi Skilled Expert in various trade partner areas.Process return requests submitted electronically and provide the Trade Customer with authorization for return.Manage trade customer orders to exceed expectations and deliver to established SLA’s Analyze and interpret problems and devise solutionsKnowing the factors impacting the business to move issues out of loop.Developing business goals specific to clients' requirementsGathering and performing business data analysisEnsuring data integrity and controlling data qualityCreating reports pertaining to process with guidance of senior peersAnalyzing behavior of market and competitorsContributed in finding business process solutionsDeveloped effective strategies for enhancing productionPerformed market surveys and drafted reportsAttended seminars and training programsStudies production and flow of goodsAssisted in preparing presentations and scheduling meetingsDeep data analysis to design proper work flow in order to depress inflow.Fraud Analysis and data gathering.

Be, Computer Science

Achieved my engineering degree along with a project on the Virtualization concept

12Th, 10Th

10Th, Pcm