Nirosh Aswin Ravichandran Email & Phone Number

Vilnius, Vilniaus, Lithuania

• Provided multi-site global IT support, responding to internal IT requests with a focus on excellent customer service.
• Management of device security (encryption, antivirus) and endpoint compliance (Intune).
• Supported business-critical applications including Microsoft Office Suite and Adobe Suite.
• Supported both on-site and remote users delivering timely troubleshooting for MacOS and Windows platforms.
• Executed imaging procedures, account provisioning, and machine deployments across EMEA region while adhering to compliance guidelines.
• Contributed to projects while balancing day-to-day support tasks, meeting deadlines, and maintaining high-quality standards.

Vilnius, Vilniaus, Lithuania

• Diagnosed and resolved EUC hardware/software issues, including network printer/scanner connectivity.
• Administered and supported corporate applications like Google G Suite, Microsoft Office, Slack, and Zoom, and managed assets through Asset Tiger and Kandji.
• Installing and configuring switches, and Wi-Fi access points, coordinating advanced configurations with remote teams.
• Investigated and resolved site-wide network outages by visiting the site, checking devices, and providing remote access for diagnostics.
• Completed migration from HP to Cisco switches (C9300X-48HX-A) and de-racked old switches.
• Created and updated technical documentation for procedures, user guidelines, and troubleshooting steps.

Chicago, Illinois, United States

• – Department: AlterDomus, Vilnius LT (Cortland)
• Acted as the primary contact for end-user support, collaborating with the infrastructure and network teams to resolve issues.
• Setting up workplace and meeting room including installing, configuring, and troubleshooting hardware, OS and software applications.
• Install, upgrade, and replace hardware components, such as hard drives, memory, and network cards.
• Create and manage user accounts, permissions, and access rights.
• Assist with network‑related issues, such as connectivity problems and basic network configurations.

Vilniaus, Lithuania

• – Department: Barclays Operations (BUK)
• Provided first-level IT support for all incoming calls from Barclays employees with an overall satisfaction rate of 95%.
• Performed all phases of troubleshooting and resolution of technical problems using a knowledge base for several major product categories.
• Configuration, maintenance, and troubleshooting of VMware, VDI, Citrix desktops, PC, and Laptop environments (Windows 7, 10 OS) and macOS.
• Managing team access and assisting with the knowledge base to improve workflow.
• Prioritised and resolved customer issues related to user accounts, access rights, mobile devices or connectivity issues almost 80% during calls.

Vilnius, Lithuania

– Department: Production and Manufacturing· As a Production engineer in conveyor technology and internal logistics, I have to control and monitor ducker network systems for material transportation from start to the finish product.· Collaborated with other departments / multi‑culture people and participation in the prevention and repair work of the device.·.

Master'S Degree, Production And Manufacturing Engineering, 7.0

Activities and Societies: Dissertation: Research on Tool positioning accuracy of 3 axis CNC milling machine. Software: MATLAB, Simulink.

Master'S Degree, Industrial Engineering, Erasmus

Activities and Societies: Dissertation: Robot learning from Demonstration by average trajectories (LAT). Research: Adaptive wheel cover.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 7.5

Activities and Societies: Project 1: Pollution control and accident avoidance system for a car. Project 2: Biomedical monitoring using.

Diploma, Electrical, Electronics And Communications Engineering, 9.5

Activities and Societies: Project 1: Development of an Embedded based digital code lock system. Project 2: IR remote control for.

Personal Finance Mastery, Personal Finance