Niru Ghai-Read Email & Phone Number

To support the improvement of the quality of services internal and external through, monitoring and maintaining contracts, in accordance with agreed strategies, priorities and systems;To inform Commissioners, issues relating to services in accordance with agreed reporting systems and to make recommendations for improvement.To provide advice and support services to enable services commissioned by Wolverhampton City Council to achieve required levels of quality.

Wolverhampton, England, United Kingdom

To lead the performance management and quality assurance functions of the Wolverhampton Safeguarding Together Partnership across children’s and adult services. To lead the evaluation of multi-agency training delivery by the Wolverhampton Safeguarding Together Partnership. To lead on data analysis for the Wolverhampton Safeguarding Together Partnership by working collaboratively with other data and performance teams across all partners (West Midlands Police, Integrated Care Board (NHS) and City of Wolverhampton Council). I have successfully mainstreamed statutory audits like the Care Act 2014, Section 11 and Section 157-175 to collate responses, which is much more efficient. To provide assurance to WSTs members - I produce and present quarterly reports of partnership work activities within Management meetings.I have developed strong professional working relationships with colleagues from partnering agencies by demonstrating my reliability and thinking creatively. My motivation is achieving work tasks within timescale and seeing a positive difference. I take an organised and proactive can-do attitude to work and as a Coach I am solution and customer focused.

Wolverhampton, England, United Kingdom

Managing 9 Administration staff;Conducting appraisals and one2one monthly meetings;Leading on recruitment for the Administration Team;Management of Attendance;Providing support to the Safeguarding Manager for Children

Wolverhampton, United Kingdom

• Managing customer queries• Record accurate information from the customers to the CEP system• Providing legislative information to customers• Delivering an efficient/consistent service within set SLA (contributing to the KPI).• The ability to adapt self-personality in order to successfully work in a large/pressurised team• Excellent clear communication to address incoming email correspondence• Arranging appointments for customers • Responsible for taking payments over the phoneRecently, I have volunteered to be part of the new ICT update system, working alongside IBM - carrying out important testing, evaluating and reviewing old to new ways of the system and taking part of various meetings with senior managers.

Collaborating with FMs/ Site Managers to estate manage the collation of occupancy data for our core buildings & compliance of H&S standards were being monitored and achieved;Supported 2 Estate Managers and the Property Director to keep the day to day operational issues addressed in regards to the Estates portfolio/ strategy planning;I developed strong working relationships with teams within Carillion e.g. Managing Director for the Developments team (my aim was to collate/quality check the PRM report on a monthly basis; recently I conducted a property search for Finance Manager for CC Services; I work closely with Technical Manager to ensure information for statutory compliance is up to date for the Estates portfolio; I have had the opportunity to build strong and local relationships with various colleagues whilst completing vacation checklists and ensuring the adjustment process is followed;I have set and maintain monthly reports, as and when needed for current contacts, expiry, break dates, business rates, Energy Performance Certificates and statutory compliance;Administrative duties include processing and managing external invoices from various suppliers, using internal systems/creating PO when needed;For continous improvement I developed a strong customer relationship with the CRE team – we worked together to ensure Business Rates/ Rents and Service Charge (budgeting) issues/ invoices are paid;I completed Valuation forms for the many Authorities as service delivery required;I communicated with Carillion’s Energy Bureau to address any local queries quickly and efficiently in regards to the Estates portfolio;I had an active role to ensure audits are achieved in regards our core buildings;I attended relevant meetings, training sessions and took minutes when required.

Wolverhampton, United Kingdom

Housing Officer December 2007 – May 2016Tenancy Officer 2 months secondment Estate Officer June 2007 to December 2007 (temporary cover) Customer Service Officer December 2006 to June 2007 Leading on public relations by providing an excellent customer service, being proactive and well an organised person, I have had various jobs opportunities whilst with WHS. My achievements have been:Estate managing lettings, voids, successions, evictions, exchanges of properties (and garages) and estate planning;Updating the CRM system;Leading and addressing anti-social behaviour and fraud investigations;100% monthly targets reached - carrying out estate evaluations, tenancy audits and post tenancy checks – block management;Networking with external/internal agencies to address tenancy issues;Block Management throughout – dealing with day to day issues;Managing staff time attendance/ security of the building/ H&S for all and monitoring best practices/ ensuring all H&S legislative requirements are followed;I volunteered to be the First Aider and an active Fire Marshall (conducting weekly/monthly checks – daily risk assessing).

Birmingham, United Kingdom

Manage up to 45,000 members of the public visiting the NEC alongside a team;Health & Safety monitoring - risk managing;Managing a team whilst shows are live;Building strong working relationships with contractors and retailors; Customer care - providing first aid as and when needed;Monitoring CCTV as and when needed;

Featherstone

Working within the Learning & Skills Department, it was resposibility to ensure that the young in-mates were encouraged to continue their education. I managed this by closely communicating with the in-mates, support workers, security and teachers to establish appropriate lessons after risk assessing. Producing lesson rota's - twice a day - accurate information was inputted on the database.I am confident and a quick learner, this helps me to settle into a work team environment immediately and I learn more when I am left to hit the floor running.

Birmingham - Mainly Home Based

Main resposibility was to support the administration processes and project manager;Facilitate training sessions;Provide audio for online training packages; Development and sustain working relationships with local charities and estate agents;Research and secure office spaces as and when needed;Use various Microsoft packages to produce presentations, accounts and marketing materials.

Smethwick

Managing the Administration team/ volunteers and care workers - priortising work tasks;Implementing new administration systems inlcuding a whole new IT system;Being the elected Staff Representative - involved managing confidential information and contributing to policies;Being the Ambassor on behalf of the Chief Executive - attending various events;Arranging the annual AGM and arranging new activities;Arranging the annual day trip with over 40 service users and their families;Carrying out one2ones with my team - to ensure resources were used and further training for development are planned;Monthly management of staff attendance and petty cash system;Working with local training organisation TAF to recognise and plan potential training for The Board Members.

Luton

Managing over 48 developments in London and surrounding areas;Dealing with demanding customers; Devising reports, posters, orders, contracts and invoices when needed;Working closely with the Estate Manager, Director and contractors;Site inspections when needed;Managing development budgets;Making decisions under pressure with a positive outcome in mind;Supervising and training new staff.

Wolverhampton - Education Department

Assisting customers at the front desks - teachers, Cllr's and parents;Providing an effective posting system to all the schools in Wolverhampton;Managing staff attendance;Administration duties in regards to invoices and admissions.

Wolverhampton - Wmbc Training

Reviewing and shortlisting applicants;Working with the Jobentres for potential trainees;Interviewing potentials trainees;Preparing trainee packs for young adults;Keeping communication clear and simple to provide a tailored service to customers;Carrying out inductions with trainees and completing paperwork - including h&s issues;Visiting trainees at work placements;Providing travel and luncheon vouchers;Providing administration/PA support to the Centre Manager;Implementing a new database for the clothing centre.

Wolverhampton - Occupational Health Unit

Managing customers visiting the unit;Assistanting the senior nurse and doctor;Devising confidential information as and when needed;Data inputting;Filing; Supervising work experience students;Answering incoming calls;Arranging appointments.

Wolverhampton With Direct Services

Learning office processes and equipment;Devising confidential letters and reports;Managing customers at reception;Reviewing timesheets and filing accordingley;Devising marketing material when needed;Arranging venues for interviews for domestic staff;Reviewing applications and shortlisting.

Nvq Ii, Understanding Mental Health, Passed

Nvq Ii, Equality & Diversity, Passed

Nvq Iii, Housing, Passed

Activities and Societies: Dealing with ASB, lettings, voids, evictions (legal), estate inspections, tenancy sign-ups, home inspections.

Gcse, English Literacy, C - Passed

Certificate In, Management, Passed

Activities and Societies: Recruitment & Selection Training Financial Strategic

Nvq Iii, Customer Services, Passed

Activities and Societies: Customer Relations

Btec National Certificate, Business & Finance, Passed

Activities and Societies: Business Practises Finance Processes

Nvq Ii, Adminstration, Passed

Activities and Societies: Administration systems/ processes Developing strong working relationships Networking

Gcse, 7 Gcse'S, Passes