Niru Ghai-Read Email & Phone Number

To support the improvement of the quality of services internal and external through, monitoring and maintaining contracts, in accordance with agreed strategies, priorities and systems;To inform Commissioners, issues relating to services in accordance with agreed reporting systems and to make recommendations for improvement.To provide advice and support.

Wolverhampton, England, United Kingdom

To lead the performance management and quality assurance functions of the Wolverhampton Safeguarding Together Partnership across children’s and adult services. To lead the evaluation of multi-agency training delivery by the Wolverhampton Safeguarding Together Partnership. To lead on data analysis for the Wolverhampton Safeguarding Together Partnership by.

Wolverhampton, England, United Kingdom

Managing 9 Administration staff;Conducting appraisals and one2one monthly meetings;Leading on recruitment for the Administration Team;Management of Attendance;Providing support to the Safeguarding Manager for Children

Wolverhampton, United Kingdom

• Managing customer queries
• Record accurate information from the customers to the CEP system
• Providing legislative information to customers
• Delivering an efficient/consistent service within set SLA (contributing to the KPI).
• The ability to adapt self-personality in order to successfully work in a large/pressurised team
• Excellent clear communication to address incoming email correspondence

Collaborating with FMs/ Site Managers to estate manage the collation of occupancy data for our core buildings & compliance of H&S standards were being monitored and achieved;Supported 2 Estate Managers and the Property Director to keep the day to day operational issues addressed in regards to the Estates portfolio/ strategy planning;I developed strong.

Wolverhampton, United Kingdom

Housing Officer December 2007 – May 2016Tenancy Officer 2 months secondment Estate Officer June 2007 to December 2007 (temporary cover) Customer Service Officer December 2006 to June 2007 Leading on public relations by providing an excellent customer service, being proactive and well an organised person, I have had various jobs opportunities whilst with.

Birmingham, United Kingdom

Manage up to 45,000 members of the public visiting the NEC alongside a team;Health & Safety monitoring - risk managing;Managing a team whilst shows are live;Building strong working relationships with contractors and retailors; Customer care - providing first aid as and when needed;Monitoring CCTV as and when needed;

Featherstone

Working within the Learning & Skills Department, it was resposibility to ensure that the young in-mates were encouraged to continue their education. I managed this by closely communicating with the in-mates, support workers, security and teachers to establish appropriate lessons after risk assessing. Producing lesson rota's - twice a day - accurate.

Birmingham - Mainly Home Based

Main resposibility was to support the administration processes and project manager;Facilitate training sessions;Provide audio for online training packages; Development and sustain working relationships with local charities and estate agents;Research and secure office spaces as and when needed;Use various Microsoft packages to produce presentations.

Smethwick

Managing the Administration team/ volunteers and care workers - priortising work tasks;Implementing new administration systems inlcuding a whole new IT system;Being the elected Staff Representative - involved managing confidential information and contributing to policies;Being the Ambassor on behalf of the Chief Executive - attending various.

Luton

Managing over 48 developments in London and surrounding areas;Dealing with demanding customers; Devising reports, posters, orders, contracts and invoices when needed;Working closely with the Estate Manager, Director and contractors;Site inspections when needed;Managing development budgets;Making decisions under pressure with a positive outcome in.

Wolverhampton - Education Department

Assisting customers at the front desks - teachers, Cllr's and parents;Providing an effective posting system to all the schools in Wolverhampton;Managing staff attendance;Administration duties in regards to invoices and admissions.

Wolverhampton - WMBC Training

Reviewing and shortlisting applicants;Working with the Jobentres for potential trainees;Interviewing potentials trainees;Preparing trainee packs for young adults;Keeping communication clear and simple to provide a tailored service to customers;Carrying out inductions with trainees and completing paperwork - including h&s issues;Visiting trainees at work.

Wolverhampton - Occupational Health Unit

Managing customers visiting the unit;Assistanting the senior nurse and doctor;Devising confidential information as and when needed;Data inputting;Filing; Supervising work experience students;Answering incoming calls;Arranging appointments.

Wolverhampton With Direct Services

Learning office processes and equipment;Devising confidential letters and reports;Managing customers at reception;Reviewing timesheets and filing accordingley;Devising marketing material when needed;Arranging venues for interviews for domestic staff;Reviewing applications and shortlisting.

Nvq Ii, Understanding Mental Health, Passed

Nvq Ii, Equality & Diversity, Passed

Nvq Iii, Housing, Passed

Activities and Societies: Dealing with ASB, lettings, voids, evictions (legal), estate inspections, tenancy sign-ups, home inspections and.

Gcse, English Literacy, C - Passed

Certificate In, Management, Passed

Activities and Societies: Recruitment & Selection Training Financial Strategic

Nvq Iii, Customer Services, Passed

Activities and Societies: Customer Relations

Btec National Certificate, Business & Finance, Passed

Activities and Societies: Business Practises Finance Processes

Nvq Ii, Adminstration, Passed

Activities and Societies: Administration systems/ processes Developing strong working relationships Networking

Gcse, 7 Gcse'S, Passes