Niru Rajakumar Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• As part of the global leadership team, I'm accountable for the APAC region with responsibilities on the following areas:
• Growth & market strategy,
• Business development,
• Customer partnerships,
• Delivery and Professional Services
• Operations, incl SaaS, Managed Services/Support

• I'm responsible for the regional P&L, customer success, delivery and operations of Orion Health software.Key areas of focus:
• Customer service and relationship management
• Strategy and delivery
• Leading cross-functional teams
• Commercial frameworks and P&L
• Pre-sales and healthcare consulting

Auckland, New Zealand

• Accountable for the Trans-Tasman business that manages our customer relationships and leads the delivery and operations of Orion Health software across NZ and Australia.I’m passionate about achieving positive outcomes.
• High customer satisfaction
• Empowered teams who live by their values to do the right thing
• Fulfilment in our staff on their day-day work
• Great quality software in a timely fashion
• Customer referenceability

Auckland, New Zealand

• Provide leadership for the Orion Health Professional services team, grow talented individuals and deliver maximum value to customers. My goal is to play a large role in ultimately helping our customers save lives and.
• Lead multi-capable teams to deliver and streamline change for our customers.
• Coordinate and build relationships to meet the needs of the customer while providing leadership and guidance to all stakeholders involved.
• Involved in Governance groups that lead and guide programs of work via business transformation, change management and value based outcomes.
• Commercial experience of managing to budget and managing contracts, SOW and change requests on projects.
• Responsible for revenue forecasting, growth of delivery teams and overall P&L for two large regions in NZ.

• Efficiently manage and ensure successful delivery of projects under budget & on time, and focusing on Benefits Realisation to deliver maximum value for District Health Boards, Ministry of Health & Partners across NZ.
• Applying a combination of Agile & Waterfall methodologies as part of project delivery.
• Maintaining the client relationship in order to ensure that the projects are successful for both Orion and customers, and ensuring that the opportunity for Orion of additional business is enhanced.
• Ensuring that an appropriate communication management strategy is implemented for each project, and managing both the formal communication required by that strategy, and any informal communication required for a.
• Responsible for achievement of revenue and profitability targets for projects.
• Providing direction and leadership for the Project stakeholders.

• I led a group of Implementation Specialists who can efficiently manage projects, understand business & technical requirements, Pre-Sales processes and provide the best service possible to DPS clientele.Job description.
• People leadership to the Implementation team.
• Responsible for multiple projects (locally and internationally).
• Involved in pre-sales to assist with identifying and converting opportunities
• Analysing and implementing client requirements.
• Expertise within the following areas - o E-commerce Payments (Online and Mobile)o Integrated EFTPOSo Unattended payments- Vending, Parking, Retailo Contactless paymentso IVR- Interactive Voice Response

• Implementation Specialist at Direct Payment Solutions Ltd (DPS) and Direct Payment Solutions U.S. LLC. A member of the Professional Services team, managing corporate projects, analysing, implementing client.
• Implementation, Project Management, Business Analysis, Professional Services, Pre-Sales, Product Management, Training, Sales Engineering.
• Managed multi-million dollar projects such as The Warehouse Ltd, Pumpkin Patch AU, Auckland Transport, Genesis Energy, and Tower Insurance.
• Analysing and implementing client requirements.
• E-commerce Payments (Online and Mobile).
• Integrated EFTPOS.

• Job description / key responsibilities:
• Led a small group to ensure we met SLA’s and customer satisfaction.
• Managed corporate projects while ensuring a high level of customer service is delivered.
• Provide technical support and assistance to all DPS customers.
• Focus on high level corporate cases that require special attention and liaise with QA and developers to get answers to majority of support cases. Deal with escalated cases from 1st Level support.
• Identify and test bugs or possible improvements in DPS software.

• Job description / key responsibilities:
• Provide technical support and assistance to all DPS customers.
• Set up new accounts for E-Commerce merchants.
• Set up new EFTPOS PINpads for deployment to merchants.
• Testing GPRS modems before deployment to merchants.
• Identify and test bugs or possible improvements in DPS software.

Leadership Programme

Education record

Colour Accounting

Bsc, Double Major - Information Systems & Computer Science

Activities and Societies: Project Manager for final Infosys paper at UoA, Auckland University A team for Cricket Champs 2008, Basic French.

Education record

The Ultimate Team Leader

Icagile Certified Professional

Management, Management Essentials

Prince2 Practitioner

PRojects IN Controlled Environments - is a project management methodology and is well established & recognised globally.

Project Management, Short Course