Supervising, Guiding, Administrating and Managing System Infrastructure software support (Pre-Sales, Implementations and post-implementation support) team who are responsible for servicing following Technologies, Solutions and Software products. o Client Virtualization (Citrix XenApp/Desktop, Netscaler for Secure Gateway ) o Server Virtualization (MS Hyper-V and VMware vSphere ) o Messaging and collaboration (MS Exchange/Linux Open Source ) o Infrastructure (Microsoft Active Directory ) o Security( Symantec End Point Protection, Bright Mail Gateway, Linux IPtables) o Backups and Data Protection( Veritas Backup Exec, MS DPM, Veeam, and CommVault) o Disaster Recovery(VMware Site Recovery Manager and Veeam Replication) o Management and Monitoring (VMware Operation Manager, Microsoft System Center suit and Others ) o Cloud Technologies (Public - Microsoft O365, Assure, Private- VMware vRealize private cloud) o Mobile Device Management Technologies (VMware Air-watch/Workspace and Citrix Xen Mobile )Provide SLA support for the customers who are having Citrix, Microsoft, VMware and Backup infrastructureResponsible for managing IT Infrastructure projects and delivering them on timeRegular service review meetings with customersRegular Vender Meetings and coordination Creating Annual Business plan and service strategies for meeting targeted service revenueTeam Management, Administration and RecruitmentReporting to Director/General Manager

▪ As the Role of Group Manager Supervising, Guiding, Administrating and Managing Business Critical and Open System support Team who were responsible for servicing following systems o HP Alpha server Hardware platforms o HP PA-RISC and Itanium platforms o HP-UX Unix, Tru64 Unix and Open VMS operating Systems o Linux Open Source Solution Creating Annual Business Plan and Service Strategies for meeting the targeted service revenue Maintaining SLAs for the business critical systems and open systems and Documentation ▪ As the Role of System Engineer Implementing and supporting for Enterprise Unix solution Implementing, Configuring and Troubleshooting Linux Open Source Solution such as Mail, Proxy, Firewall and Intranet Maintain SLA levels of Business critical systems and Documentations Vender Coordination

Installing, Configuring and Troubleshooting Red Hat Linux , Apache Web Servers, Proxy Servers, Firewall Servers, Network monitoring tools, Intranet and Linux Domain ControllerDeveloping Linux Open Source Solution for accommodating customer’s needs on low budget solutions

Installing Sun Solaris & Linux operating & troubleshooting malfunctioning issues.Installing, Configuring Send mail, POP Servers, IMAP, BIND Servers, SQUID, IPTABLES & Monitoring Tools.Handling Cisco Routers & applying Routing Protocols (BGP,OSPF,RIP)Applying Traffic Shaping, Access Control list, Prefix-Lists & Route Map in Cisco Routers.Planning & Designing LAN & WAN networks Implementing LAN & WAN networks with Leases Line Circuits & Wireless NetworksInstalling Linux Server & Window 2000/NT ,Troubleshooting malfunctioning issues & administering patches Installing & configuring Customer Base Mail, DNS, Proxy, Firewall, POP, DHCP, & Domain Controllers.Configuring Cisco Routers.Handling Cisco RoutersConfiguring & Monitoring Satellite Earth Station SystemsHeadlining Voice over IP Equipment, Multiplexers & Leased Line Modems.Familiar with Data Centre setup such as Battery Backup System, UPS & Electrical Wiring.