● Consistently achieved 100% accuracy in maintaining up-to-date and accurate people data, ensuring compliance with HR reporting requirements● Facilitated the onboarding process and supervised 65 new employees over 3 months, handled employment-related matters and enquiries and helped them with utilizing the company systems● Managed payroll and administrative tasks, maintaining up-to-date people data and providing practice advice, increasing HR operational efficiency● Efficiently evaluated and resolved 30 customer queries and complains daily, reducing response time and achieving a 95% customer satisfaction rating, optimizing team member experience

● Managed the onboarding and recruitment process, including contract generation● Created and maintained employee files and HR documentation processes, such as job descriptions, policies, procedures and guidelines● Processed employment agreements with meticulous attention to detail, with 100% accuracy in documentation● Provided advice and administrative assistance and attended queries related to HR policies, procedures and payroll management● Enhanced user experience for HR interactions and programs

● Utilised evidence-based interventions such as Applied Behaviour Analysis (ABA) and increased independent behaviour● Collaborated with behaviour therapists to observe and assess student behaviour in various settings to identify problematic behaviours● Conceptualised and conducted the Workforce Integration programme for Senior Students● Tailored and implemented individualized education and behaviour plans for students by collaborating with teachers, parents and allied health providers