Nirupam Daniel Bose Email & Phone Number

Dubai, Ae

Bengaluru, Karnataka, In

At Furlenco, I lead the Supply Chain Management (SCM) operations, focusing on optimising logistics, enhancing order fulfilment processes, and driving customer satisfaction. Here are some of my key contributions:Technology and Innovation: Spearheaded the adoption of cutting-edge SaaS and AI technologies, establishing scalable route optimisation and capacity management platforms. This initiative resulted in substantial annual cost savings of Rs. 2 Crore ($233K).Process Optimisation: Engineered efficient scheduling and fulfilment processes, achieving a 50% reduction in last-mile costs and enhancing the customer experience through tech-driven solutions.Supply Chain Excellence: Implemented best practices in supply chain management, which led to a 30% improvement in order fulfilment efficiency and refined capacity planning.Data-Driven Decision Making: Leveraged analytics to identify bottlenecks and streamline workflows, resulting in a 30% increase in team efficiency and an annual cost reduction of $250k.Customer-Centric Approach: Integrated customer feedback into product development, leading to a 25% increase in customer satisfaction and a 15% reduction in churn rates.Operational Leadership: Established city operations, surpassing performance benchmarks by 20% in the first year, and led a transformative strategy in capturing and acting on Net Promoter Score (NPS) feedback, achieving a +24 boost in NPS.Awards and Recognition: Received the Excellence in Customer Experience Award for driving customer satisfaction and loyalty through innovative strategies and digital transformation.

Bengaluru, Karnataka, In

Associate Director for planning, scheduling and Order Fulfillment in E-commerce (Furniture And Appliances Rental) CompanySales and Operations Planning for Inventory Movement worth 225 M per month.95% utilization of 600K Cu. Ft. of available Truck VolumeOn time delivery of more than 90% of OrdersSupports continuous process and performance improvementLeads team of 50+ personnel, supervising daily performance and trainingAssists senior leadership in managing all aspects of operationsEstablishes and administers monthly budget with effective controls to prevent overages, reduce burn rate by 20% and support sustainability objectivesDirects, plans and manages Last Mile Operations

Bengaluru, Karnataka, In

Created processes for on time order scheduling and fulfilmentManaged a team of 20 Scheduling coordinatorsDeveloped and implemented daily operations plans such as delivery routes and employeeassignmentsPersonally coordinated Customer escalation cases to provide effective and enhanced customer experience

Bengaluru, Karnataka, In

Managed over 40M in inventory and 70 employees in a 25,000 square foot warehouse for a Furniture Rental Company.Conducted inventory audits and stock counts with 100% accuracy following company procedures.Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors.Negotiated with different freight companies and received annual contracts that effectively saw a cost savings Handled day-to-day shipping and receiving, typically overseeing more than 100 packages per day.Enforced the on-time shipment of products to create exceptional customer experiences.Forecasted manpower requirements based on daily workload and company targets.Monitored warehouse costs and reduced expenses when possible.Created a solid refurbishment channelConducted research to address shipping errors and packaging mistakes.

In

AVP - Operations Excellence in an Ecommerce (Refurbished Electronics) companyDirector of 15K square feet warehouse, shipping 3 M shipments per yearHandled multiple SKUs of Mobiles, Laptops, Cameras and electronic items of personal care Achieved 95% on-time shipment rate, maximized salesBuilt motivated warehouse team of 50 well-trained staff comprising receivers, stock keeper, pickers, packers, dispatchersOptimized efficiencies to lower operational costsCollaborated with third-party vendors to implement new courier allocation systemDrafted Standard Operating Procedures - Warehouse management, Inventory Control, Stock Analysis, Forward and reverse logistics

Bangalore, Karnataka, In

Built motivated warehouse team of 700 well-trained staff of Receivers, Store Keepers, Pickers and PackersTrained staff on material handling processes to reduce shipping timesForecasted manpower requirements based on daily workload and company targets Received, stored and shipped goods and materialsDeveloped new process for employee evaluation which resulted in marked performance improvementsRecruited individuals who would bring passion and dedication to positions at hand Drafted and circulated all WH communicationProjects on goods GRN and Outbound Packing which reduced wastage by 50%

Managed all customer queries and complaints for the Toyota Dealership.Learned concepts of continuous improvement (KAIZEN) and lean operation principles.

New York, Ny, Us

• Credit collection on corporate account of fortune 500 clients. Risk assessment• Account reconciliation• Job Content coach (SME)

Professional Certificate, Strategy In The Digital Age

Bachelors, Engineering; Mechanical

10Th And 12Th, Maths And Science