System Engineer
Pune Area, India
The project mainly deals with maintaining a stable production environment for trade processing done by an American Investment Banking major. Build and deployment were also essential part of the project. We mainly provide our services to 3 major client regions – Tokyo, London, New York. We worked on user queries which needed to be solved within a stipulated time. Apart from our regular activities I have also automated reoccurring processes using Perl, Shell scripts which has been appreciated by the client as well as my project peers. Responsibilities: Resolving or escalating alerts to maintain a stable production environment. Functioned as a Shift Manager to about 10 members. Addressing user queries, investigate & if required escalate it to the appropriate team for fixing the same. Also to find the areas of automation in the project & automate the reoccurring processes with automation scripts. Updating the ongoing/resolved issues on dashboard (Status of environment). Automate jobs/processes to ensure timely delivery of data and take appropriate actions for delays and outages. Interacting with the Onsite counterpart, clients, Business Analyst, and help the team to resolve environment related issues and queries. Also assisting the team for any new application on-boarding by taking KT over calls, documenting the same and also setting up for environmental monitoring. Provide training to the new project members. Document project related information to be used as a reference for my project peers to function smoothly.