Working as Chief operating officer with ROOM ON CALL. A leading chain of co branded standardised boutique or budgeted hotels or guest houses. Responsible for country wide Strategic Planning for Property Acquisition, On site growth and data analytics, Transformation of properties, Call centre operations, vendor Management and customer excellence business growth and customer retention..

Global account manager for various FMCG, Fashion and Retail customers. • Strategic Planning: Lead the efforts across conceptualizing, directing implementation of innovative country wide strategies for business development, customer/ business retention, accounts receivables, reporting structure for all the customers to register growth in business.• Map the supply chain of clients and provide a cross BU solution.• Business Development: Handle national level business development… Show more Global account manager for various FMCG, Fashion and Retail customers. • Strategic Planning: Lead the efforts across conceptualizing, directing implementation of innovative country wide strategies for business development, customer/ business retention, accounts receivables, reporting structure for all the customers to register growth in business.• Map the supply chain of clients and provide a cross BU solution.• Business Development: Handle national level business development activities. Set business targets or sales team and periodically review their performances. Create new business development plans that integrate overall growth ensuring desired sales results. • Customer Management: Deftly establish and manage multi-tier relationships across customer to ensure a long-term business partnership and achievement of corporate goals. • Customer Services: Proactively provide customer service relating to specific sales and customer expectation issues. • Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements• Client Relationship Management: Understand and implement client relationships at multi-tier levels and ensure long-term business partnerships and achievement of corporate goals. Establish executive relationships within the designated MNC customer accounts. Manage customer presentations and proposals. • Sales & Marketing Management: Strategic initiatives within territorial jurisdiction, with thrust on capturing substantial market share. Tracking market dynamics, drawing vital inputs to realign strategies to gain and retain dominant market position. • Plan and implement sales activities to achieve sustained sales revenues. Identify Gaps in the supply chain and customize to increase overall efficiency. • Team Management: Undertake motivational initiatives to receive best possible results from the team. Show less