Helped customers with queries and gave customers information about products and services, taking orders, processing payments, and bill explanations.Resolving complaints by offering proper resolution or by referring them to OFCOM for further complaints as per complaints procedure if the customer is not happy with the resolution.Applying Credits in case of any discrepancy in the package price as promotional codes missing or for Loss of Service.Offering the best available package to the customers based on their usage.Up-selling premium services which increases revenue.