Develop and improve upon existing marketing strategies.

Managing the seat charges, supply and demand of Delivery centres based in Austria, Germany, Switzerland & Russia.

Responsible for sourcing and placing of contractors on various projects globally. This covered sectors like Financial Services, Marketing, IT & Technology and Operations.

Head of Administration, Operations, Business Development, Recruitment, Contract Management, Event Manager, Facilities Manager for multiple sites• Monthly meetings in each Market i.e. Netherlands, Germany and Poland;• Identifying and actioning campaign improvement opportunities for Appco and Client;• Communicating client needs to the Group;• Communicating Appco/Marketing company needs to the Client;• Meeting client reporting expectations;• Ensure client meets Appco Reporting requirements• Monitor KPI’s• Fortnightly operations meetings with Sales/Business Development/Operations/Client Account Management• Keeping Vice President’s/Product Manager and Management informed of campaign development• Monitor campaign profitability and oversee operations • Update weekly Appco Reporting for Management• Oversee country project managers• Performance Management of staff including reviews Team Leader development• Authorisation of Annual Leave and Over Time • Hiring and termination of staff• Understanding of Legislation that affects campaign• Extension and notification of expiry of contracts/agreements

Oversee and manage all client relationships and client contracts; ensuring that the company is maximising business opportunities in sectors with market leaders and is meeting all service level agreements with clients, including attending client monthly review meetings and completing regular agreed reporting requirements for the clients.Ensure the business is delivering a high standard of customer acquisition, by measuring and improving key performance indicators and devising methods to constantly reduce customer churn.Manage and constantly improve the entire customer process flow to deliver improved data and data management and deliver cost savings.Supported and build relationships with marketing companies to provide product knowledge, literature, information flows and all necessary tools to effectively carry out client campaigns. Provided training and support on current or new procedures to all administrators working on the respective campaigns. To provide them with all the required information so that they can successfully administer the day-to-day paperworkManage support structure to the sales representatives and marketing companies, in areas of HR, recruitment, finance, administration and sales training, including production of new sales materials, administration processes or guidance to improve the retention and performance of sales representatives.Lead, develop and manage direct reports as appropriate, including authorisation of annual leave and performance reviews for the team. Set SMART objectives for each team member and provide the appropriate development plans for the team.Devise and produce weekly and monthly reporting as required to measure the performance of the campaigns. Actively participated in management level strategic planning sessions and actively communicate on all levels of responsibility.

Operations, Business Development, Recruitment, Facilities Manager for multiple sites• Preparing and analysing KPI’s to ensure business was running to its full potential • Weekly financial and budget reviews• Managing contracts for all suppliers to cut running costs• Running and managing 10 different sites across the UK • Recruitment Process – Active role, implementation and management• Diary Management and Scheduling for Organisational Head• Co-ordination and preparation of meetings/functions and conference calls• Provision of support, training and advice to other Administrators within Organisation/Division• Assistance in recruiting, appointing and training new Administrators within the Organisation/Division• Assistance training Assistant Owners within the Organisation/Division• Information gathering and preparation of reports for organisation• Travel Itineraries and Schedules for Managing Director plus maintenance of Travel Diaries• Organising conference agenda’s for organisational meetings• Organising Conference Calls for Managing Director• Auditing Marketing Companies within the organization • Action Points audit – responded to and dealt with for each Marketing Company• General office duties and running of a location, plus the upkeep and maintenance • Assist in bringing Cobra Group innovations into Marketing Companies• Special projects as nominated by the Managing Director Ensure that the administrators within the organization maintain the quality and accuracy as described in their individual job descriptions