Customer Success Manager
CurrentBuild strong relationships with customers, understanding their goals and challenges• Act as a liaison between customers and internal teams, advocating for customer needs• Monitor customer health and proactively address any issues or concerns• Drive customer engagement and retention through regular check-ins and communication• Collaborate with sales and product teams to identify upsell and cross-sell opportunities• Analyze customer data to identify trends and opportunities for improvement• Continuously seek feedback from customers to improve products and services• Tracking key metrics related to customer success and providing regular reports to the Management.• Work on NPS model to gauge overall customer satisfaction and loyalty.