Nisar Sayed Email & Phone Number

 Pre-opening activities on hotel and coordinate with the construction team, the construction timeline and act as a liaison between hotel contractors. Overseeing and managing all on-site activities at hotel, including scope development, identifying and managing contractors, as well as consultants Work Very closely with the hotel owners and other stake holders. Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards. Developing improvement actions, carry out costs savings. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services. Act as a final decision maker in hiring a key staff. Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development. Provide effective leadership to hotel team members.

Bangalore

Oversee the overall operations of the hotel• Manage budgets and financial plans and control expenditure• Set and achieve sales and profit targets• Meet and greet customers• Carry out inspections of property and services• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to Hotel operating controls, SOP’s, policies, proceduresand service standards.• Handling complaints, and oversee the service recovery procedures.• Ensure all decisions are made in the best interest of the hotels and management.• Understanding of P&L statements and the ability to react with impactful strategies• Closely monitor the hotels business reports on a daily basis and take decisionsaccordingly.• Coordination with HOD's for the execution of all activities and functions.• Provide effective leadership to hotel team members.• Corporate client handling and take part in new client acquisition along with thesales team whenever required.• Ensure compliance with licensing laws, health and safety and other statutoryregulations.

Bengaluru

 Direct and manage all groups, transient to maximize revenue for the hotel. Develop rates through review of competitive data. When demand is projected to exceed capacity, implement appropriate inventoryrestrictions o capture optimal revenue customers (based on arrival date, average rateand length of stay). Participate as team player with other key executive members. Implement revenue management operations, procedures and best practices. Identify new revenue opportunities. Provide daily, weekly and monthly reporting. Build and maintain strong working relationships with levels of staff at the hotel. Oversee revenue management and distribution strategy of the hotel and manage dayto day yield operations. Create and develop pricing strategies. Provide weekly dynamic forecast of expected results, variances and budgetcomparisons. Ensure all related systems are configured correctly, validated and working to fullcapacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Regularly check the input and the quality of data (segmentation, source tracking). Competitor analysis, distribution yield management, length of stay & inventory

Berggruen Hotels Pvt Ltd

 Supervise day to day Front Office operations to a consistently high standard  Set Departmental objectives, work schedules, budgets, policies and procedures  Monitor the appearance, standards and performance of the Front Office Team Members with an emphasis on training and teamwork  Ensure Team Members have up to date knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area  Maximize Sales revenues through up selling and marketing programmes  Monitor guest satisfaction reports and implement actions to improve results  Maintain good communication and working relationships with all hotel areas  Control the pre-arrangement VIP guests special requests / amenities Personally inspect all VIP room and Suite arrivals Work with Housekeeping and Engineering on daily operations regards to guestroom status Handle guest complaints and review compliments Supervise and train all Front Desk staff to ensure that the best guest experience is provided Familiarize with Front Office policies and procedures and special rate & programs Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible Greet guests as time permits at lobby and assists Receptionist during busy period

 Direct and manage all groups, transient to maximize revenue for the hotel. Develop rates through review of competitive data. Direct, manage and counsel Reservation staff. Actively participate in sales presentations. Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/ requested. When demand is projected to exceed capacity, implement appropriate inventory restrictions to capture optimal revenue customers (based on arrival date, average rate and length of stay). Participate as team player with other key executive members. Maintain confidential of information and provide loyalty to the Institution

 Maintain and develop standards to maximize guest satisfaction Assist the Guest with all different queries Supervise Check in / Check out procedures of all Guest Control the pre-arrangement VIP guests special requests / amenities Personally inspect all VIP room and Suite arrivals Train, develop and guide all GSA Monitor and analyze no-show reservations in order to reduce the lost room nights Monitor & control the non guaranteed room reservations Maintain a safe and healthy environment within the reservation department

B.Com, Finance

Education record