• Developed and maintained scalable web applications using the MERN stack, improving overall functionality and user experience. • Contributed to both front-end and back-end development, using react, next.js, and tailwind CSS to build responsive user interfaces, and node.js with express.js to develop server-side logic and business logic . • Created server-side applications with node.js and express.js, focusing on designing restful APIs, and also utilized GraphQl for more efficient data querying alongside node.js, express.js, and next.js. • Managed and optimized databases, including mongodb and sql, handling schema design and crud operations, and performance tuning. • Utilized github for version control and webpack for efficient builds. • Contributed to improving application performance and security, achieving measurable outcomes such as reducing page load times and enhancing security protocols in data-sensitive projects.

• Developed and maintained user interfaces with React, utilizing Redux for state management and TypeScript for improved code quality and scalability. • Translated design prototypes into responsive, functional components, ensuring cross-device compatibility and adherence to responsive design principles. • Collaborated with UX/UI designers to enhance user experience and interface usability.

Providing customer service and support via phone, email, and chatTroubleshooting and resolving customer complaints and issuesMaintaining accurate documentation and recordsAssisting with tasks such as data entry, bookkeeping, and schedulingIdentifying and addressing operational inefficiencies and implementing process improvements

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced• Consult user guides, technical manuals and other documents to research and implement solutions• Reproduce, diagnose and resolve technical problems encountered by users• Provide advice and training to users in response to identified difficulties• Provide business systems, network and Internet support to users in response to identified difficulties• Collect, organize and maintain a problems and solutions log for use by other technical support analysts• Participate in the redesign of applications and other software• May supervise other technical support workers in this group.