Vice President: Global Delivery Head
Current• Spearheading delivery-led business growth and enhancing customer satisfaction, operating margin, and employee engagement in a key industry vertical.• Managing a P&L and top line of USD 75 million, overseeing Fortune 1000 clients in BFSI, Consumer Retail, Healthcare & Media domains.• Developing and executing Annual Operating Plans for Delivery, ensuring strict adherence to established strategies.• Co-leading the formulation and execution of Go-to-Market (GTM) strategies, driving business expansion through solution development, pre-sales, operations, and alliances.• Overseeing global delivery centers in the US, South Africa, Australia, India, and Europe.• Implementing Design Thinking principles and frameworks in software engineering processes to drive Customer Centricity. Leading persona-based user experience design workshops for top-ranked banks in customer experience.• Supervising initiatives in Pre-sales support, Solutioning, Capability development, and Manpower planning.• Collaborating with the organization's training group to design and implement effective training programs, fostering cross-skilling, upskilling, and proficiency building in specialized domains.• Actively engaging with the CTO office to establish new technology practices, focusing on niche areas like Data Management, Cloud, RPA, Blockchain, Internet of Things (IoT), and Analytics.• Playing a pivotal role in directing the identification and deployment of software tools across the organization, enhancing client value and operational efficiency.
