▪ Responding to customer’s queries to have better understanding of their situation▪ Managing and monitoring backups for PC and server▪ Performing computer configuration, installation, assembly, disassembly & upgrade▪ Supporting and handling end users and reported Problems▪ Performing troubleshooting remotely using TeamViewer, RDP▪ Managing and coordinating ticket systems▪ Performing Windows OS installation, upgrade and deployment▪ Managing users on Office 365 and Active Directory▪ Providing Training to end-users to use various hardware and software

• Processed customer orders and payments accurately using the restaurant's POS system.• Provided friendly and efficient customer service, addressing, and resolving inquiries.• Trained new cashiers on the POS system and customer service procedures.• Helped manage inventory and restocked supplies as needed.• Assisted the manager with administrative tasks and staff supervision.• Ensured compliance with company policies, cleanliness, and food safety standards.• Collaborated with the kitchen staff for timely delivery of food orders.• Suggested improvements to enhance operational efficiency and customer experience.

▪ Welcomed customers as they enter the establishment and guided them to the seating area▪ Answered questions customers may have about ingredients, portion sizes, and how the food is prepared▪ Took customer orders, guided them with selections and made recommendations if requested▪ Operated cash registers to process cash and credit card payments for orders▪ Prepared packaged food quickly and consistently according to company standards for cooking time & assembly▪ Strictly adhered to current sanitation and food safety regulations at all times▪ Maintained a clean and orderly work station that is clear of debris and discarded food or other items