Nischal Thapa Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

- Handling After Sales Service for Sonalika Tractor in Nepal market.- Leading process and product improvement initiatives, optimizing service deliveries, training technical work force of dealers in Nepal and maintaining customer satisfaction.- Overseeing nationwide Service Team Members of dealers and developing effective service strategies for expanding the reach of after sales services for all customers.- Monitoring and analyzing the Spare Parts Business and providing improvement plans for excellent parts availability in right place and right time.- Exploring the markets for expanding the service reach in various geographies.- Collaborating and coordinating with cross-functional teams for product testing, product performance improvement and feedback surveys.

New Delhi, Delhi, India

- Providing After Sales Support for the South East Asian Regions- Country Manager for Countries/Territories : Thailand, Malaysia, Philippines, Myanmar, Indonesia, Vietnam, Cambodia and Sri Lanka- Working closely with Yanmar Thailand and Yanmar Philippines to ensure the sound After Sales Support.- Plan, implement, and monitor complete customer and dealer care operations- Establish systems, procedures and streamline various processes in order to ensure a high degree of customer satisfaction across service centres- Training for Dealer Manpower for developing their technical and interpersonal relations skills.- Responsible for CSI and warranty administration.

New Delhi, Delhi, India

- Hands on training on all the products like different ranged tractors, aggregates and agriculture implements manufactured by the company.- Detailed learning on the tractor manufacturing and assembly processes in the world's largest integratedtractor manufacturing plant in Hoshiarpur, Punjab, India.- Understanding the daily working operations of manufacturing plant and Spare Parts Division. - Acknowledge of various operations associated with International Business across the globe.- Handling the Service Function for Asia Market. - Responsible for service issues diagnosis, their resolution and report submission to the plant for furtheranalysis.- Responsible for Spare Parts Business, Training, Customer Satisfaction and Warranty Administrations.

Balaju Industrial District, Balaju, Kathmandu, Nepal

- Got knowledge about the different machineries used during the production.- Dealt with all the engineering issues in the production house.- Involved in installing and performing trails of new machineries.- Performed regular supervision and maintenance of machineries with industry protocols.

Faridabad, Haryana, India

- Conducted literature reviews and gathered data through reviews and experiments.- Performed laboratory experiments and maintained detailed records.- Worked in the preparation of research reports and presentations.- Worked through the process of paper publication.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: I actively participated in various events like Innoskill, Wordnerd and Rongoli Competition. I was also.

+2 Level, Science

Worked as a Class Representative and acted as a liaison between students and administration, conveying feedback and concerns.

School Leaving Certificate (Slc)

Led as a School Captain and organized school events, provided guidance to peers, and participated in decision-making processes.