Nishad Mehare Email & Phone Number

Melbourne, Vic, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

This role is a key contributor as AGL progresses in building a ‘Future Fit’ business. This includes taking all the important steps required to implement and embed new or improved/refined current technologies within the business, whilst shaping how we work in the future.This role is accountable for developing and executing the Automation & AI strategy across customer operations in collaboration with key project teams, executing continuous improvement frameworks to ensure processes across Customer Market Operations (CMO) are delivered to a high level of quality and complianceStrategic Operational Excellence Team’s main objective will be to drive continuous improvement across all aspects of the customer operations and business processes by creating a culture where teams are invested in business outcomes and empowered to adopt new technologies, processes; with a focus to improve performance and productivity.

Sydney, Nsw, Au

Responsible to deliver outcomes through people by continually building Capability and Leading a Dynamic team. Reporting to the Manager for Quality and Automation, I lead the Robotics Program for Customer Market Operations & I am also be responsible for managing our Workload Management & Insights Reporting Applications to maximise system performance, whilst continuing to drive value through various improvements. Responsible for ongoing vendor management for application workstack that is owned by the team, this includes our BPO partners as well.

Sydney, Nsw, Au

I lead the implementation of Digital Process Automation (RPA); the development of a governance model for the automation tools and the support the development and implementation of the strategy for the digital process automation that will support the broader Customer Market Operations Teams. My key responsibilities involve:- Develop and maintain collaborative relationships with all key impacted functions across AGL – operations, technology, risk, legal, etc;- Develop an operating model to assess the future state business operations, post the implementation of a RPA solution (including impacts to people, processes, policies, and vendor / technology agreements)- Work with external organisations and partners to understand leading RPA practice, and to develop strategic alliances / relationships to support AGL’s journey - Lead the successful implementation of AGL's RPA strategy and realise associated benefits as defined in the business case.- Managing the relationship with the RPA delivery partner- Build and maintain collaborative relationships with RPA delivery partner to drive collaboration around the strategic use of the Digital Automation- Proactively plan for operational impacts on vendors and systems with internal business stakeholders and vendor/s to ensure successful service delivery - Build and maintain BAU support processes for the Digital Automation- Effectively manage budgets related to delivery optimisation and associated vendor contracts- Identify and manage operational risks associated with the delivery of technology improvements

Melbourne, Victoria, Au

Sensis is rapidly adapting RPA-based Solutions for processes in most of its Business Units. As a Lead BA in the program, my role is to understand Processes, gather Requirements and perform Feasibility Analysis with Tech Teams for concluding whether a process can be fully/partially automated. My key job responsibilities involve:- Delivering RPA Solutions using Automation Anywhere across Sensis Digital, YellowPages, WhitePages, Truelocal and other business units within Sensis.- Engaging with the Process Managers, Leads or SMEs to identify Business Processes that can be automated.- Identifying the benefits associated with each of the business processes and this benefitidentification would then be used in the prioritization of scan, deep-dive and documentationof the Use-Case for automation.- Understanding & documenting the AS-IS business process, performing the feasibility analysis forautomation and proposing options for the TO-BE process for automation and if possible any process re-engineering opportunities that would make the process efficient and robust.- Interacting with the stakeholders and Business SMEs to get an agreement on the TO-BE or automated process flow.- Engaging with the Development Team, Tech Lead to ensure that the requirements are completely clear to avoid any blockers or issues while building the automation.- Validating the automated processes by performing functional testing and providing a walk-through to the stakeholders BVT and sign-off.- Identifying opportunities for continuous improvement (CI or Kaizen) regarding the detailed RPA Engagement, Delivery & Operational Framework for streamlining work and reducing waste.

Sydney, Nsw, Au

Telstra has introduced Robotic Process Automation (RPA) to revolutionize business processes and workflows that are currently done manually in its various operating units. As the lead BA in the program my role in the project was on understanding processes, requirement gathering and performing feasibility analysis for concluding whether a process can be fully/partially automated. My key job responsibilities involve:- Responsible for delivering Robotic Process Automated solutions using OpenSpan and PEGA across Billing, Accounting Services, Revenue Assurance, Strategy and Performance.- Engaging with the GMs, Business Managers & Leads to identify business processes that can beautomated.- Identifying the benefits associated with each of the business processes and this benefitidentification would then be used in the prioritization of investigation, analysis and documentationof the process for automation.- Understanding & documenting the AS IS business process, performing the feasibility analysis forautomation and proposing options for the TO BE process for automation with any improvementsthat make the process efficient, faster and robust.- Interacting with the stakeholders and Business SMEs to get an agreement on the process understanding, automated process flow.- Engaging with the vendors to ensure that the requirements are clear and understood completely so that the automated processes can be developed.- Validating the automated processes and providing a demonstration/walk through to the stakeholders to obtain a sign-off.- Co-coordinating for the deployment and BVT of the automated process/robots.

Sydney, Nsw, Au

Billing & Credit Management has various initiatives going on where the focus is getting the customer billing right. Currently customers are getting over and undercharged due to gaps in business processes or provisioning and I mainly focused on these initiatives. I am proactively involved in gap analysis, understanding incorrect billing & charging, provisioning issues to not only protect Telstra Revenue but also ensure customers do not receive bill-shocks.• As one of the SMEs involved in the design & delivery of a tool, I helped remediate more than 2 million mobile customers that have been overcharged for over 5+ years by calculating the exact overcharged amounts.• Engaging with the business teams and understanding the scope of the issue & requirements. Engaging vendors of the relevant application to explain these issues and pain areas to them to understand the systems, processes & data sources etc.• Involved in the analysis to identify possible gaps in the E2E Product Lifecycle of Mobile, Broadband & Fixed Line products using the data of the integral systems to determine root causes that lead to the over or undercharging. SQL Developer, LavaStorm are the tools that I use actively for analytical purpose.• Post analysis completion – I would conduct workshops with the business users to highlight key concerns, conclusions to suggest improvements to reduce any re-occurrences.• Since these issues have higher revenue impact, they always have a stringent timeline & involve investigation of complex scenarios. Therefore Agile is most suited and we’ve delivered all solutions in incremental iterations so far.• Performing feasibility study, creating requirement traceability matrices (RTM) and ensuring the deliverables are based them. Creating functional test plans based on the RTMs and publishing them for reviews & execution.• Leading an offshore team of Developers & Testers to deliver & execute an automated testing tool to perform bulk testing using LavaStorm and Oracle.

London, Gb

BT Group Revenue Assurance Team aims to identify any revenue leakages and streamline processes and systems to ensure going forward such gaps are fixed. I was a part of this team from the inceptive period of the program and worked across Lines of Business such as Wholesale, OpenReach, Business & Consumer (UK & Ireland). Over 2.5 years, I had been involved in various revenue assurance activities in uplifting the revenue by more than £ 3 million individually and more than £20 Million as a team.While working in this team, I was responsible for:• Engaging with the product or business operations managers and understanding the pain areas, challenges faced by them to identify any obvious and tangible revenue leakages.• As a part of BT Wholesale, I worked in the interconnect billing process improvement program where I was responsible for gap analysis of the POLO (Payments to Other Licensed Operators) and ROLO (Revenue from Other Licensed Operators) invoices to understand if there are possibilities of incorrect charging based on the agreed OCCNs (Operator Charge Change Notice) and assist BT Wholesale in providing data for referring any dispute to Ofcom. I also evaluated and recommended a few options to improve the current billing processes to avoid any such disputes going forward.• One of the most challenging tool I was responsible to design, developing & deliver was Internal Cost Allocation Tool (iCAT). • iCAT was an agile project purely because of the complexities and systems involved. We delivered an iterative solution starting with a prototype through to the final delivery where my experience & thorough understanding of billing journey helped me accomplish task.• Identify all key performance indicators (KPIs), agree with business teams on a definitive list of KPI and build, test and schedule these KPI reports so that the Business Teams can utilize them for identifying any new-ins contributing to the revenue leakage or overcharging.

London, Gb

BT Global Services (BTGS) operates in more than 130 countries offering IT and networking services to large corporations. In 2005, they acquired US based Infonet’s IP VPN private IP business network that provides secure, multi-class and reliable MPLS IP VPNs. We managed the complete Networking, Provisioning and Billing Stack of applications and were responsible for aligning the processes & its migration to BTGS Network. As an Application Business Analyst:• Engaging with the Application managers and understanding the pain areas, challenges faced by them during migration. Primarily responsible for Customer Communication & assisting application Support for resolving all business critical issues. • The migration was a multi-step activity wherein all products were planned to be migrated to core BTGS Network by creation of equivalent products on the new network. I was one of the application BAs responsible for this detailed impact analysis of each product & O2A, N2B journeys covering each of the systems so that migration activities can be aligned to ensure a smooth transition. I was exposed to Lean Six Sigma for the very first time while working on this project.• Some of these applications were based on products like Info Vista and other applications were In-house applications like VPNManager, ATMManager, NetManager etc. which were used for provisioning various network products including MX, reporting (PX/SW), Ethernet, IP VPN/Ports & other encore products.