Senior Client Relationship Manager
Sydney, Australia
Sales and Relationship Management to reach above and beyond company KPIs. Developing and maintaining individual solutions for each account. Responsible for all Marketing and Social Media engagement. Management of all CRM systems and in-house database systems. Senior member of the management team involved in strategy, structure and operations.Involved in all kinds of events including: Corporate, FMCG, Private and Public sectors, Event coordinators, Retail, Luxury Brands, Television and Event Producers, Stylists, Caterers, Exhibition and function venues, Private home and Brides to be.• Overseeing and running the general day to day business requirements for designer furniture event supplier• Liaising daily with Senior Management, Manufacturing teams/suppliers, Warehouse Staff and other departments.• Account/Relationship Management of corporate, high end luxury brands using excellent email and telephone manor• Executing briefs including budgets and collating presentations to style events• Quoting with a high conversion rate exceeding KPIs• Using a high attention to detail and organisational skills, foreseeing any problems on each event• Ensuring inductions and all safety requirements are met• Using Photoshop to create mood boards• Providing operations staff with picking lists, event schedules & floor plans• Providing forecasted schedules for all team members and rostering• Costing all events including logistics and labor required onsite• Creating all signage, branding and in house document templates including digital design for web• Managing all marketing and social media accounts, google, Facebook, Instagram• Updating CRM cloud base Salesforce & inventory and hiring system CURRENT RMS • Following up with clients and staff post event managing feedback• Providing support to the director• Banking and receivables via Eftpos/Cash• Managing debtors