Nisha B Email and Phone Number

 Managing team involved in telesales renewal process for Direct channel Handling claim payments processing to settle claim requests on time. Overall object was to reduce the lead time in documentation of claim process cycle to meet the overall settlement time as directed by the regulatory authority. Educate the customers on the benefits of no claim bonus (NCB) thereby increasing the bottom-line profitability to the company. Management of DST helpdesk thereby guiding the sales force on their core objectives and providing management support to the queries and challenges faced by the field sales team. Manage vendor partners involved in pre policy medical check up (PPMC) process which establishes the criteria for evaluating a potential customer.  Management of tele sales process involved in policy renewals.