Salesforce.com Administrator/consultant- Sales Cloud/Community Cloud- Sales Operations• Develop, and executes the day-to-day configuration, reporting, training, support, maintenance and overall improvement of the platform thereby handling of all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.Expertise in Salesforce -Requirement Analysis- building CRM strategy and project plan (functional specification and coordination)• Design and Development - Salesforce Lightning and configuring Lightning components, Workflow, Flows,Apex, and Process Builder. Customizing Sales module and entities of leads, account, contact and opportunities according to the business process. Customizing Data model of Salesforce.com CRM using workflows, triggers, validation rules, and approval processes and designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, Dashboards, and Email generation according to application requirements• Coordination• Implementation• Data Migration• Training and education sessions Sales Operations. Handling GeM business for Product, listing and maintaining Gem portal for product.• Coordination-Liaison to Contract Administration, Order Management, Partner Mangers, Internal systems development teams and other organizations as required ensuring the success of our business.• Sales Enablement--Ensuring sales team to comply and execution of SOPs, Implementing new technology or automation and maintaining tech stack for Sales• Training -Training new and existing team members on the Sales processes and salesforce, internal company systems, new support pricing, structure and implementation to internal sales teams and Channel partners• Sales Operation/reporting -Participate in sales team meetings and operational reviews, leading discussions• Providing sales operations support to the head of a national Sales team creating forecasting and sales analytics reports, deal tracking, salesforce.com pipeline management.• Managed specialized incentive programs for the sales organizations to promote custom support plan sales resulting in increased revenue to the company.• Production of monthly/quarterly/Annual executive reports including pipeline, revenues, performance, renewals.Providing sales operations support to the head of a national Sales team creating forecasting and sales analytics reports, deal tracking, salesforce.com pipeline management and incentive programs.