- Managing and Co-ordinating the Research Degrees final examination process from entry to award and certification- Advising on regulatory matters internally and externally- Supporting students throughout their journey, to include reasonable adjustments for assessments and their degree- Attending examinations boards and producing data and minutes for each meeting- Delivering supervisor training across Faculties to circa 50 colleagues per session- Leading on and delivering a process improvement project- Contributing and participating to regular process and planning meetings- Overseeing, managing and developing a team of three Research Degrees Co-ordinators

- Managing the Boards and Awards process for the university, awarding students, overseeing transcript and certificate production- Servicing and organising over 130 Faculty Assessment Boards per annum ensuring meetings attended are conducted in accordance with university regulations-Supporting and guiding Assessment Board and Assessment Sub Board Chairs on regulatory matters-Organising and leading team meetings, managing two Boards and Awards Officers

- Managing a team of three Reception Services Officers, providing an excellent well rounded service to circa 5000 students, academic staff and visitors for the Faculty of Life Sciences and Medicine- Ensuring all enquiries are handled in a professional and confidential manner, providing an accurate and timely response- Providing continuous training and development to the Reception Services Officers, keeping them informed and updated through regular team meetings, and email correspondence- Liaising with various members of academic and administrative staff ensuring students are provided with the correct information at all times to support them through their student journey- Improving process through creating an Academic Centre shared calendar, alongside user guides for distribution to approximately 75 administrative colleagues

- Supporting Heads of Departments and academics in the Departments of Biochemistry, Physiology and Common Year One- Organising programme delivery and managing procedures related to document production and departmental events- Leading on the timetabling of modules provided in the Faculty of Life Sciences and Medicine- Organising and coordinating the School Prize Giving ceremony, inviting circa 100 students and their guests to recognise and award them for their achievements- Organising and servicing meetings for the departments, preparing paperwork and taking minutes.

- Facilitating clinical placement opportunities for students liaising with various third parties including clinical educators and placement managers from NHS London- Organising student pre and post placement interviews, occupational health screenings, DBS checks and placement allocations- Delivering crucial support for academics of King's College London Nutrition and Dietetics department, and London Metropolitan University, overseeing timetables and diary co-ordination and managing the student leads register- Organising of events including room bookings and catering- Creating and implementing a new document management system to advance the existing student placement procedures- Enabling clinical placement travel, accommodation and payment of associated expenses for both academics and students.- Control of the professional programme administration across Nutrition and Dietetics in the absence of line management, comprising of block timetabling and the creation of course handbooks

- Promoted on the basis of performance on multiple occasions leading to a senior branch based role- Ensuring week on week achievement of challenging sales targets across various products from credit cards to loans and mortgages, earning performance based bonus for the entire branch- Leading and coaching of staff in sales techniques, and providing strategic direction on all occasions in the absence of a Manager- Resolving complex customer queries engaging remote teams for assistance- Collating associated paperwork in accordance with Financial Services Authority regulations ensuring 'green status' upon external auditing

- Promoting a range of financial products to existing and new customers through inbound telephone calls; whilst maintaining and developing key customer relationships to drive business growth- Building a solid understanding of the financial services industry and associated FSA regulations

- Working as part of a dynamic team, following up leads, providing Union members with essential family protection insurance, developing strong interpersonal skills in the process

- Facilitating the continued delivery of service excellence in accordance with strict service standards and providing supervision to checkout staff. Gaining practical experience in a customer-oriented and fast-paced working environment