Nisha Baxi

Nisha Baxi Email and Phone Number

Head of AI Scaled Support, NPS and Community @ Gong
Mountain View, CA, US
Nisha Baxi's Location
Mountain View, California, United States, United States
About Nisha Baxi

Nisha Baxi is a Head of AI Scaled Support, NPS and Community at Gong. She possess expertise in start ups, strategy, product management, marketing, management and 36 more skills. Colleagues describe her as "Nisha is an extraordinary leader and innovator. She is a delight to work with and is an amazing team player. Nisha joined Gong and my leadership team to build Gong's community and had done a phenomenal job articulating the vision, aligning cross functionally, and executing flawlessly with limited resources. She had worked closely across CS, Sales, Marketing, Product and Engineering to fulfill that vision. Her energy and creativity are contagious, and helped harness the good will, effort and resources of many teams and individuals that contributed to making the Community a success. The Gong Visioneers community (https://visioneers.gong.io/) could not have happened without Nisha and her team.", "Nisha was amazing to work with during her time at Monte Carlo. I was brought in as the first sales hire, and Nisha was critical in helping me build sales pipeline as I ramped up. This involved general marketing activities (like spinning up our marketing website and creating an automated inbound funnel), strategic initiatives around ideal customer profile creation and iteration, and literally getting on LinkedIn and sending hundreds of outbound messages per day until we figured out what worked. She was indispensable on our mission to take the sales function from 0 to 1. But that wasn't her only impact! She was also critical in our early partnership discussions with companies like Snowflake, AWS, Google, Looker and others. All-in-all, Nisha is an incredible team player and is willing do to whatever it takes to enable GTM functions through any means necessary.", and "Nisha is a whiz on customer marketing and customer experience. As the bedrock of our marketing team, the campaigns, experiences, and events she organized and hosted were key to winning many of our early customers. No task was too small and no dream was too big. We didn’t have a playbook for any of this. Nisha jumped in and created the playbook from scratch."

Nisha Baxi's Current Company Details
Gong

Gong

View
Head of AI Scaled Support, NPS and Community
Mountain View, CA, US
Website:
gong.io
Employees:
2032
Nisha Baxi Work Experience Details
  • Gong
    Head Of Ai Scaled Support, Nps And Community
    Gong
    Mountain View, Ca, Us
  • Gong
    Head Of Digital Customer Success And Community
    Gong Mar 2023 - Present
    San Francisco, California, Us
    Manage long-tail segment of customer base through a digital motion + pooled CSM teamManage Gong NPS Program Manage digital customer experience post-sales - visioneers.gong.io
  • Gong
    Head Of Community
    Gong Apr 2021 - Mar 2023
    San Francisco, California, Us
    Founded the Gong CommunityFounded and launched Visioneers brand and ecosystemWinner of Community of the Year 2022 by ACEReport to Chief Customer Officer
  • Pocus
    Investor & Advisor
    Pocus Apr 2021 - Present
    San Francisco, Us
  • Commsor 🦕
    Investor
    Commsor 🦕 Jun 2021 - Present
    New York, Ny, Us
  • Chainlink Labs
    Advisor
    Chainlink Labs Feb 2022 - Present
    Decentralized, Us
  • Monte Carlo
    Head Of Marketing & Founding Team
    Monte Carlo May 2020 - Apr 2021
    San Francisco, California, Us
    Employee #8 - 1st business hire and marketing execCreated category and launched product in Data Observability space Built and grew GTM function from Series A to Series B SDR / Sales, Customer Experience, Partnerships, Marketing - Category Creation, Pipeline Generation, PMM, Events, Community, Brand
  • Salesforce
    Director Of Developer Marketing
    Salesforce Dec 2017 - Sep 2019
    San Francisco, California, Us
    Team Trailhead - the fun way to learn SalesforceStrengthened the 6M+ Salesforce developer community through campaigns, education and events.Ran thrice-yearly developer release marketing efforts Managed developer area and speakers for Dreamforce and TrailheadDX
  • Facebook
    Product Marketing Manager
    Facebook 2016 - 2017
    Product Marketing Manager for Graph API & SDKLed product marketing and messaging for Facebook’s Graph API & Developer Tools - managed major releases and breaking changes Part of F8 Content team - Product Manager for F8 iOS AppPiloted first-ever “Talk Shop with Facebook Developers” a community meetup for developers
  • Silicon Valley Newtech (Svnewtech)
    Board Member & Community Organizer
    Silicon Valley Newtech (Svnewtech) 2009 - 2017
    Palo Alto, Ca, Us
    Ran and scaled monthly technology community meetup group to over 15K+ members. At the time, this was one of the largest tech meetups in the world and featured four burgeoning tech (typically B2C) startups. This was a passion project.
  • Microsoft
    Marketing Manager & Team Lead
    Microsoft 2011 - 2016
    Redmond, Washington, Us
    Partner Marketing - Azure, Windows Phone & Windows 8 Startup Marketing - Spearheaded US startup & developer community programsAudience Marketing - Drove developer platform adoption for Azure, Windows, 8, and Windows Phone
  • Dyyno
    Marketing Manager
    Dyyno 2009 - 2011
    First marketing hire at P2P live video streaming platform
  • Trianz
    Management Consultant
    Trianz 2007 - 2009
    Santa Clara, California, Us
    Sales Ops Consulting
  • Ibm
    Marketing Intern
    Ibm 2005 - 2007
    Armonk, New York, Ny, Us
    Global Business Services - SMBCreated 100+ customer references

Nisha Baxi Skills

Start Ups Strategy Product Management Marketing Management Social Media Marketing Cloud Computing Mobile Devices Analytics Leadership Marketing Strategy Product Marketing Go To Market Strategy Social Networking Strategic Partnerships Business Development Saas Mobile Marketing Social Media Consulting Lead Generation Public Relations Sales Online Marketing Trade Shows Entrepreneurship Organization Skills Facebook Blogging Competitive Analysis Project Management Software As A Service Enterprise Software Program Management Digital Marketing Online Advertising Email Marketing Content Strategy Product Launch Partner Management Marketing Management

Nisha Baxi Education Details

  • Loyola University Chicago
    Loyola University Chicago
    Marketing
  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Marketing
  • Cornell University
    Cornell University
    Crisis Communication And Public Relations

Frequently Asked Questions about Nisha Baxi

What company does Nisha Baxi work for?

Nisha Baxi works for Gong

What is Nisha Baxi's role at the current company?

Nisha Baxi's current role is Head of AI Scaled Support, NPS and Community.

What is Nisha Baxi's email address?

Nisha Baxi's email address is nb****@****rce.com

What is Nisha Baxi's direct phone number?

Nisha Baxi's direct phone number is +120629*****

What schools did Nisha Baxi attend?

Nisha Baxi attended Loyola University Chicago, Northwestern University - Kellogg School Of Management, Cornell University.

What are some of Nisha Baxi's interests?

Nisha Baxi has interest in Redbox, Kim Kardashian, Loyola University Chicago, Amazon, Ibm, Mashable, Sprinklr, Chicago, F8 (Facebook Developer Conference), At&t.

What skills is Nisha Baxi known for?

Nisha Baxi has skills like Start Ups, Strategy, Product Management, Marketing, Management, Social Media Marketing, Cloud Computing, Mobile Devices, Analytics, Leadership, Marketing Strategy, Product Marketing.

Who are Nisha Baxi's colleagues?

Nisha Baxi's colleagues are Lement Col, Dana Chung, Ryan Wyman, Moshiko Reshef, Shiran Yosef, Владислав Попов, Alisha K..

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