Nishadi Perera

Nishadi Perera Email and Phone Number

Change Manager @ Wiley Sri Lanka | ITIL | Process Improvement, Change Management @ Wiley Sri Lanka
hoboken, new jersey, united states
Nishadi Perera's Location
Sri Lanka, Sri Lanka
About Nishadi Perera

Nishadi Perera is a Change Manager @ Wiley Sri Lanka | ITIL | Process Improvement, Change Management at Wiley Sri Lanka. They is proficient in English. Colleagues describe them as "Nishadi is a committed individual whom I had the pleasure to work with not only as a fellow team member for many years but eventually as her immediate manager. As a fellow team member, she is a delight to work with. She understands what is expected of her as a team member and is highly dependable. Her approach to attending support tasks with high quality is one of her strong suites. Her calm and collective demeanour during pressurized situations ensured that critical issues and… Show more" and "I’ve known Nishadi from the days we were studying at university. And I had the pleasure of working with her for three years at Exetel, collaborating on several project teams. Few people have the opportunity to work with someone really efficient like Nishadi. I was impressed by her ability to deal with even toughest clients effortlessly, which seemed to come perfectly naturally to her. She was willing to take over new responsibilities at work without hesitation and consistently gives many… Show more"

Nishadi Perera's Current Company Details
Wiley Sri Lanka

Wiley Sri Lanka

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Change Manager @ Wiley Sri Lanka | ITIL | Process Improvement, Change Management
hoboken, new jersey, united states
Website:
wiley.com
Employees:
5877
Nishadi Perera Work Experience Details
  • Wiley Sri Lanka
    Change Manager
    Wiley Sri Lanka Nov 2022 - Present
  • Ebuilder
    Application Consultant (Support Services)
    Ebuilder Dec 2014 - Sep 2022
    Managing support processes between L1 to L3 teams Meet the deadlines for customer created queries and incidents Responsible for all the support and integration related tasks of the applications Worked as the customer interface to receive the inquiries and reporting back (worked in Sweden) Creating the reports to analyze the issue statistics and transaction statistics. Ad-hoc report generation according to customer requirements. Performing application configurations, availability checks and health checks Lead the team to handle the support/services related incidents
  • Ebuilder
    Application Support Engineer - Team Lead
    Ebuilder Dec 2013 - Nov 2014
     Lead the team to handle the support/services related incidents Meet the deadlines for customer created queries and incidents Responsible for all the escalated L2 incidents. Analyzing and identifying the root cause of application issues at the database and sever levels and delivering optimum resolutions. Handle necessary escalations on application level issues.
  • Ebuilder
    Application Support Engineer
    Ebuilder Oct 2011 - Nov 2013
     Analyzing and identifying the root cause of application issues at the database and sever levels and delivering optimum resolutions. Handle necessary escalations on application level issues.
  • Exetel
    Network Support Engineer
    Exetel Feb 2010 - Feb 2011
    Troubleshooting network issues, analyzing and identifying the issue on ADSL/SHDSL networks wholesale suppliers and end customers in Australia

Nishadi Perera Education Details

Frequently Asked Questions about Nishadi Perera

What company does Nishadi Perera work for?

Nishadi Perera works for Wiley Sri Lanka

What is Nishadi Perera's role at the current company?

Nishadi Perera's current role is Change Manager @ Wiley Sri Lanka | ITIL | Process Improvement, Change Management.

What schools did Nishadi Perera attend?

Nishadi Perera attended Sheffield Hallam University, Sheffield Hallam University.

Who are Nishadi Perera's colleagues?

Nishadi Perera's colleagues are Ashley (Legg) Zurcher, Sarata Diallo-Sylla, John Verducci, Stevie Johnson, Keshav Gulati, Libor Valenta, Susheeth V S.

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