Nisha J. Email & Phone Number

Bengaluru, Karnataka, India

- Working with clients and internal stakeholders for implementing new phone lines and enhancing existing phone lines by means of IVR design and build, Skill based routing and Business continuity routing.- Auditing and testing current lines, managing phone issues and complaints, and documenting control of all phone lines. - Building efficiencies to assist.

Bengaluru Area, India

- Managed the clinical team and provided oversight, development, and leadership to all SD team leads within the India service center.- Responsible for teams hitting service level agreements and production targets through proper scheduling, allocating of resources, and staffing decisions.- Worked with various teams to coordinate office strategy, trainings.

Bengaluru Area, India

- Established a relationship with the team and assisted in managing productivity and clinical quality of staff.- Introduced process and structure updates for smooth day-to-day running of the team.

Bengaluru Area, India

- Assisted and developed team's productivity and quality.- Motivated Clinical teams to achieve their best and deliver high-quality services, pursuing the belief of one team, one organization, and creating a positive thinking team across multiple shifts.- Went beyond the call of duty in interacting with non-clinical staff and participating in structuring.

Bengaluru, Karnataka, India

- Provide telephone, face to face and chat based counseling to clients.- Proactively engaged with team and help with cases.

Bengaluru Area, India

- Worked with a seventeen year old Schizophrenic boy to help him with daily activities. Helped him sharpen his skills in Mathematics. Worked on improving his basic communication skills and his sketching skills. Used CBT to help change the way he viewed certain aspects of his life and the way he behaved. Counseled his parents to help them cope with their.

Bengaluru Area, India

Was able to gain a lot of theoretical and practical knowledge from the Clinical Psychologist, Psychiatrist and the Social Worker. Interacted with the staff nurses regularly to understand their role in the field of Neuropsychiatric Health. Learned the skill of rapport building and sat through some of the clients’ therapy sessions. Assisted the Psychiatrist.

Bengaluru Area, India

Placed in the Children’s Home for Girls, along with 5 other classmates. Handled together 62 girls age ranging between 2 to 16 years. Counselled the Hindi speaking girls. Helped to resolve minor issues amongst the girls. Learned the value of patience and to be a good and understanding listener. Organized games and activities for the girls which helped.