Nisha Kaushal Email & Phone Number

Leicester, Gb

London Area, United Kingdom

1. To proactively manage a caseload of accounts to prevent arrears and recover housing debts and other associated sub-accounts, across a range of types of permanent and temporary accommodation properties, managing all aspects of the debt recovery process.2. To ensure debt recovery in cases of present and former unauthorised occupation, maximising the collection of use and occupation charges.3. To undertake home visits to deal with any aspects of the post.4. Provide advice to members of the public on income recovery, breaches of tenancy or Lease conditions, former tenant debt recovery and the process to deal with them ensuring you act in line with council policy and legal responsibilities. Working with occupiers to find solutions to reduce their levels of debt and assisting them to claim housing and other welfare benefits, such as Universal Credit.5. To manage Universal Credit rent verifications, applications for Alternative payment arrangements and managed payments, via a secure mailbox and the DWP Landlord portal6. To take effective arrears enforcement action where present and former occupiers do not clear balances in full, or reduce levels of indebtedness, including serving notices, preparing statements and giving evidence in court and covering court/Tribunal cases for colleagues during periods of absence.7. To investigate cases where former residents need to be traced and where necessary refer them for debt recovery or recommend write off procedures are followed. To ensure enforcement orders are effectively implemented and debts collected and parties informed of the outcomes, including the updating of former accounts.

Foundation, Prince2

Level 3 Diploma, Level 3 Office Management & Administration (Office Skills), Pass

Introduction to Office Administration Effective Administrator Organisational Skills Organising Meeting and Conferences Communication.

Ma, Management, Pass

Modules Studied: Business Analysis and Systems Development, Customer Insights, Internet Trading, Marketing Communications, Marketing.

Ba, Marketing Management, 2:1

Decision Analysis, Global Strategic Marketing, Integrated Management, Managing Quality and Business Improvement, Marketing and Operations.

Gcse'S, Alevels/Gcse