- Obtained the Government Licences and all Approvals for establishing the Kuwait Entity- Recruited and trained HR, Finance, Account Management & Operations staff in Egypt- Liase with the HR, Tech & Ops Team in KSA and UAE to optimize their operations

Part of the McKinsey Forward Program

- Set up the complete Shipa Delivery operations and company set up in Kuwait- Handling Administration, HR, Finance, Operations & Business Development Teams- Responsible for complete P&L and yearly budgeting of the company in Kuwait- Grew the establishment from 6 employees to 250+ employees in 2 years- Managed operations of 12,000+ shipments daily- Created various strategies and processes for multiple departments and guided them for scalability and profitability- Part of… Show more - Set up the complete Shipa Delivery operations and company set up in Kuwait- Handling Administration, HR, Finance, Operations & Business Development Teams- Responsible for complete P&L and yearly budgeting of the company in Kuwait- Grew the establishment from 6 employees to 250+ employees in 2 years- Managed operations of 12,000+ shipments daily- Created various strategies and processes for multiple departments and guided them for scalability and profitability- Part of the management board of Shipa Delivery & Shipa Mall- Handling Operations for all Origins and Destinations of Shipa Mall Show less

- Was part of the founding members in setting up a new division for domestic deliveries- Established a business with 60 staff within a short span of 1.5 years- Well experienced with FarEye - Field Management and 3CX - Call Centre softwares- Handled Administration, operations, finance and recruitment from start.- Initiated Digital Marketing platforms and was part of all client meetings.- Develop and implement sales plans and sales campaigns to take advantage of the… Show more - Was part of the founding members in setting up a new division for domestic deliveries- Established a business with 60 staff within a short span of 1.5 years- Well experienced with FarEye - Field Management and 3CX - Call Centre softwares- Handled Administration, operations, finance and recruitment from start.- Initiated Digital Marketing platforms and was part of all client meetings.- Develop and implement sales plans and sales campaigns to take advantage of the market- Managing and training a smart-working, results-oriented operations and sales team. Show less

- Formed a fully student-run enterprise and modelled it into a university society- Recruited, trained and mentored new students to handle the business. - Enabled CULC students to participate in the founding, development and operation of a real commercial enterprise, in a medium-risk, safe environment.- Maintained good rapport between suppliers and university administration- Researched on various product ranges to achieve the top sales for the customers and… Show more - Formed a fully student-run enterprise and modelled it into a university society- Recruited, trained and mentored new students to handle the business. - Enabled CULC students to participate in the founding, development and operation of a real commercial enterprise, in a medium-risk, safe environment.- Maintained good rapport between suppliers and university administration- Researched on various product ranges to achieve the top sales for the customers and locations- Increased revenue by 76% by setting up stalls at various university events- Managed a team of 10-15 students for various departments in the society. Show less

- Managing the restaurant, front staff and chefs to provide a good service to the customers- Updating the Tills/iPads and creating new Menu as per the requirements of the chef- Held various promotional events at locations around London- Created Staff Checklist and Knowledge base for every new employee- Managing Compliance and keeping track of audit reports from FoodAlert- Supervised all the systems, iPads and networks on a regular basis- Trained the staff on upselling… Show more - Managing the restaurant, front staff and chefs to provide a good service to the customers- Updating the Tills/iPads and creating new Menu as per the requirements of the chef- Held various promotional events at locations around London- Created Staff Checklist and Knowledge base for every new employee- Managing Compliance and keeping track of audit reports from FoodAlert- Supervised all the systems, iPads and networks on a regular basis- Trained the staff on upselling products to achieve better sales Show less

- Assist customers in-store and also enhance their online shopping experience- Maintaining an uncluttered environment by replenishing the stock and supporting colleagues

- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations- Give 1st level presentations and demonstrations to prospective leads- Provide prompt phone/email follow up to all inbound leads and properly document and track results- Assess the clients current and future needs and communicate the same with the development team- Assess competitors by… Show more - Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations- Give 1st level presentations and demonstrations to prospective leads- Provide prompt phone/email follow up to all inbound leads and properly document and track results- Assess the clients current and future needs and communicate the same with the development team- Assess competitors by analyzing and summarizing competitors and trends; identify sales opportunities- Making client visits to give product presentations or demo (if needed)- Close sales by sending the contract and answering any questions on the terms- Communicate competitor discoveries with the marketing communications team- Interact with product marketing team to understand repositioning strategies- Liaise with marketing department to execute new campaigns- Prepare and maintain internal reports and activities on a regular basis- Utilize CRM to track all pertinent information related to the opportunity- Interact with the technical team to understand new product features- Maintain and expand the company’s database of prospects through lead generation Show less

- Providing 1.5 Level support to clients through Mail, Voice or Chat support.- Was given responsibility of updating and maintaining Client SLA.- Ability to analyze, identify and implement work-around solutions for everyday issues.- To report on a daily and weekly basis on the number of tickets assigned to the Service desk Incident Management team, number of tickets ongoing by incident team, number of tickets closed by incident team, average OTT (Open ticket time), average MTTR… Show more - Providing 1.5 Level support to clients through Mail, Voice or Chat support.- Was given responsibility of updating and maintaining Client SLA.- Ability to analyze, identify and implement work-around solutions for everyday issues.- To report on a daily and weekly basis on the number of tickets assigned to the Service desk Incident Management team, number of tickets ongoing by incident team, number of tickets closed by incident team, average OTT (Open ticket time), average MTTR (Mean time to repair) and tickets out of SLA and explanation.- Creation of new knowledge database for Password Resets and Technical Queries.- Collected new updates from the Support teams, and was involved in modifying existing process documents whenever required in Help files.- Preparation of Deck Presentation files for Weekly Service Review Meetings.- Trained the new joiners and also provided them feedback based on their calls and performances. Show less

I am the CO-FOUNDER of TRiP Pvt Ltd. TRiP is a company designed to revolutionize the education system in India. At TRiP we believe in bringing about an uprising of sorts , by moving from the conventional methods and introducing something that is INNOVATIVE and INTERESTING. We believe in altering a students perception of education.Education can be FUN,ENGAGING, INTERESTING and COLLABORATIVE! It's time to show our students that!

Assisted in designing and developing a Touch screen based robot.Coded and designed the screen for a robot which could assist the handicapped for Knee Rehabilitation.

Was the Head of Music Department in promoting and converting Apple Music Related products.Led a team of 6-7 students from 8 Colleges, and was involved in marketing and setting up events.

Designed and developed iOS Apps.Completed the iOS Application Developer Program and was involved in developing 3 iOS Applications.