Nishan De Silva Email & Phone Number

Melbourne, Vic, Au

Established an advisory consultancy, setting up online infrastructure, and supporting clients entering the startup market. Deliver end-to-end solutions in technology contracting and e-commerce enablement.Oversee the management of technical and non-technical resources, including developers, digital agencies, copywriters, content providers, and audio/visual teams to ensure project completion.

Lead the development of a healthcare app for dementia caregivers, overseeing requirements gathering, technology testing, and coordination with the development team. Directed data cleaning for integration into an AI Chatbot, and managed software testing and UX development.

Consulted to improve operational processes for a SAAS-based CRM and workflow solution in the employment and NDIS industries. Delivered more efficient business operations by identifying process enhancements.Transformed release notes into engaging video formats, significantly increasing viewership and user retention.

Prepared accounts for peak readiness in E-Assessment and E-Marking processes for exam takers and markers. Ensured peak session readiness by monitoring sessions and tracking service delivery performance against SLAs. Facilitated customer meetings to align on service expectations and performance outcomes.

Managed the full implementation of a mental health platform SilverCloud using the Kanban method to ensure transparency and project progress for stakeholders. Developed a business case to revamp the LMS student portal for future improvements. Oversaw contracts and vendors while collaborating closely with Marketing and Communications teams.Drove all marketing efforts including promotional materials and merchandise to meet launch date. Created business case to take SilverCloud beyond 2023.

Led the development of digital creative concepts for a digital startup, integrating the experience of analogue music into the digital space to strengthen emotional connections. Utilized Unity, Unreal Engine, Midjourney, and ChatGPT to create immersive digital proof of concepts.

Sydney, Nsw, Au

Rectified major compliance issues on contracts with suppliers and served as the business representative for the Networks Procurement team. Collaborated with a transformation team to develop an automation tool designed to drive process efficiencies and support a new way of working. Partnered with Finance and Governance teams to ensure audit compliance within the Networks Procurement team.Gathered business requirements to commence project for data migration at Telstra.Migration target of 144+ currently running projects managed on a case by case basis due to sensitivity of data and financial impact on each project.

Armonk, New York, Ny, Us

Coordinated project and technical teams, setting delivery dates and serving as the primary point of escalation for client Project Managers. Led daily scrum meetings to identify risks, resolve issues, and implement solutions, ensuring timely project delivery and alignment with client expectations. Acted as the key escalation point for infrastructure projects.

Armonk, New York, Ny, Us

Macquarie Park, New South Wales, Au

Macquarie Park, New South Wales, Au

Service Desk position and Incident Management of Desktop, Server and Application issues.

Melbourne, Victoria, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Greenwood Village, Colorado, Us

Greenwood Village, Colorado, Us

Melbourne, Victoria, Au

Postgraduate, Applied Information Systems

Bachelor Of Business - Applied Economics, Marketing