Nishanee Pillay Email and Phone Number
I have been with FNB since 2012 and have a substantial amount of knowledge from different areas of the business. I started off in the sales environment and then later moved into an admin support role. In 2018 I moved into the Quality assurance environment and enjoyed the experience and learning of being a quality monitor. I was promoted to the Quality and Process Analyst position . This role has taught me a lot about thinking outside the box, stakeholders engagement, and various other skills. I'm of sound mind and sober habits, hard-working, efficient, and honest and dedicated. I am a quick learner and take new tasks as a welcoming challenge.Skilled in Risk Management, Microsoft Excel, Customer Service, Banking, sales, Quality Monitor, and a Quality and Process Analyst with various skills in call flow maintenance, BOT tagging, and enhancement and stakeholder engagement. I graduated from Milpark with a Higher Certificate in Management.
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Coo & FounderNexgen Data Consultants Jun 2024 - PresentJohannesburg Metropolitan AreaOur Approach is with You at the Centre.Our team comprises experienced professionalswith a leading understanding of consumerdata strategy, MarTech solutions, and strategicenablement.We are dedicated to staying ahead of industrytrends and continuously evolving ourmethodologies to ensure our clients receivecutting-edge, future-ready solutions.Our comprehensive services are designed toaddress the unique challenges of businessesacross various industries, enabling them toharness the full potential of their data.
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Quality And Process AnalystFnb South Africa Nov 2021 - Oct 2022• Apply call flow best practices and principles to recommend changes that will positively impact customer experienceo New Call Flow take ono Changes to existing call flowso Decommissioning legacy call flows• Provide insights and guidance to the allocated business units to drive positive change• Maintain updated call flow documentationo High-level call flow diagramso Detailed call flow test packs, including announcement transcriptions• Test the quality of all call flows for allocated Business Unitso Log requests and incidents where customer experience is being negatively impacted• Create Polly Amazon announcements for new scriptso Ensure that the recordings have the appropriate recording standards applied and naming conventionso Ensure that the recordings sound good and flow appropriately• Test the quality of NLP interactionso Tag the output of each testo Log recommended changes to enhance the NLP call handling experience• Complete daily health checks to confirm that the NLP system is working• Assist with the creation of new Intents for NLP take onso Document utterances, Intents, and Disambiguation required for new desks -
Quality And Process AnalystFnb South Africa Nov 2020 - Oct 2021South Africa
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Quality Assurance SpecialistFnb South Africa Nov 2018 - Oct 2020Quality Monitoring on sales calls for various products within FNB, Quality Assurance Reporting, Coaching of Sales staff & Dispute Resolution
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Sales SupportFirst National Bank Jun 2015 - Oct 2018FairlandsMaking outbound calls to follow up on outstanding documents for credit card, overdraft and revolving credit.Assisting with complaints and queriesSending out quotationsProviding administration in term of loading the credit facilitiesChecking of documents for credit facilities that are needed
Nishanee Pillay Skills
Nishanee Pillay Education Details
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MilparkBusiness Administration And Management, General -
Financial Planning InstitiueRe1 Exam
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Arena Park Secondary
Frequently Asked Questions about Nishanee Pillay
What company does Nishanee Pillay work for?
Nishanee Pillay works for Nexgen Data Consultants
What is Nishanee Pillay's role at the current company?
Nishanee Pillay's current role is COO & FOUNDER at NEXGEN Data Consultants.
What schools did Nishanee Pillay attend?
Nishanee Pillay attended Milpark, Financial Planning Institiue, Arena Park Secondary.
What skills is Nishanee Pillay known for?
Nishanee Pillay has skills like Sales, Banking, Customer Service, Microsoft Office, Microsoft Excel, Team Leadership, Powerpoint, Finance, Administration, Sales Management, Leadership, Customer Satisfaction.
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