- Maintenance and Remarketing teams budget forecast modelling- Reporting and analysis for general managers of Remarketing, Repair and Maintenance - Implementation of continuous improvement initiatives and process automation- Systems support, configuration and maintenance

- Internal stakeholder and customer engagement- Problem resolution for customers- Liaising with supply network, dispute escalation and resolution Manage team of 12 focused on - Vehicle management- Call center - Supplier network management

- Responsible for driving innovation as a member of the operations leadership team - Process improvement, project implementation and system integration- P&L reporting for general manager of operations - Vehicle profitability analysis and trend reporting- Budget modeling for vehicle maintenance and re-marketing income and expenditure

- P&L reporting for general manager of maintenance- Vehicle profitability analysis and trend reporting- System integration testing and support- Management of support ticket for the maintenance team- Management of service due communications

Committee memberBook keeping and manage fee collection

• Operational reporting for sales development, auditing and finance departments.• Produce customer communication listings for SMS marketing campaigns.• Maintain The Good Guys CREATE sales analysis model, reporting on staff sales effectiveness.• Product sales analysis.• Maintain Business Objects reporting environment.• Generate analytical views of sales, purchase orders and stock using Business Objects Lumira and Explorer

• Cash flow modelling for Treasury and Finance teams to have visibility on future income required to service Fleetpartners funding model• Reporting solutions for FBT yearend reporting.• Built fleet analysis tool set for Pricing and Risk analysis• Customised invoicing and analytical reporting for large accounts• Operational reporting to streamline processes• Mentored junior developers in best practice for report design and implementation

• Implemented migration of Standard & Poor’s Surveillance/Performance Watch analysis and reporting tool from Excel/SQL server to Universe Designer, Crystal Report XI and Oracle.• Designed and implemented Business Objects Universes to allow adhoc reporting on Morningstar funds warehouse.• Maintained Informatica ETL processes used to load daily Morningstar data feed in to warehouse.• Planned LEVELS project iterations with business stakeholders as technical team lead and scrum master.• Designed and implemented Java framework for implementation of credit risk algorithms for the LEVELS. • Implemented LEVELS security and licensing framework.

• Implemented WEB and IVR (Interactive Voice Recognition) applications using FORTE programming language.• Maintained soft phone application, solving production support issues, adding new features.• Managed Application release for IVR middleware.• Mentored graduate team members with development and design tasks.