• Own, prioritize and facilitate the refinement of TFS backlog to ensure that agile product teams are delivering enhancements to drive consumer and business value.• Directly interface with product team to define requirements for mission-critical initiatives of public safety. • Partner with designers to lead functionality and interface design sessions to optimize user experience and understanding

The Zoning Board of Adjustment functions under the authority of the Municipal Land Use Law of New Jersey. It is authorized to: -Hear and decide appeals from decisions by the Zoning Officer or the Deputy Zoning Officer -Hear and decide interpretations of the Zoning Map or Zoning Ordinance

Product Owner/ Business Analyst Consulting

Multi Family Property Ownership and Management

Manage and maintain multi-million dollar BAE In-Flight entertainment project; facilitating smooth requirements gathering, design, development and implementation for various client projects. • Lead requirements gathering sessions and planning meetings with client to define and prioritize Product Backlog• Generate business requirements, functional requirements and any other documentation needed by client and/or development team to fully articulate and explain all requirements. • Partnering with Development Team lead and QA manager to manage/define backlog and acceptance criteria of sprint work along with Demo sprint/release work to client• Work directly with UX & Digital Agency resources to assist in defining a vision for product including • Work with Digital Agency to draft and finalize wireframes/mockups• Day to day point of contact for any questions from Development, QA, Design or Management Stakeholders about anything project related

• Work with the senior management to prioritize business issues and obtain approval for a series of quarterly technology releases; Improve compliance by defining business requirements, developing draft schedules and standardizing workflow documentation• Consolidated five separate documentation files into one comprehensive baseline documentation platform, reducing the details by half, thereby shortening the technology development time due to clarity of documentation• Develop and test new standardized forms for bankers with over 1,000+ data fields and pre-populated over 50% of the fields based on previous platforms to minimize duplicate data entries; monitor critical defects within the reporting tool during testing cycles and continues retesting to ensure timely resolution prior to roll-out• Prepare and archive executive summaries for senior management highlighting key changes, summarizing the project status and analyzing the financial analysis impact

• Led objective discussions with executives to create business requirements and define technical objectives to meet strategic business initiatives; Integrated ten separate process into one consolidated platform increasing efficiency by 20% and improving documentation for Audit and Compliance reviews• Supervised offshore Development and Testing resources and worked with 15 Developers/Testers to build and update requirement documents, functional specifications and process enhancements; Managed UAT, streamlining the UAT process by developing templates, identifying and retesting defects and serving as final approval for implementation• Served as the resident expert on the platform, answering over 100 high priority tickets that were escalated every month; answering all calls within a 1 to 2 hours SLA• Participated as a key member in strategy discussions to improve platform effectiveness, saving 10% cost and development time by consolidating related projects in release cycles

• Manual testing of products and/or services for new and existing features by executing test cases to ensure compliance with system requirement specifications• Saas platform testing for quarterly regression release cycle• Maintaining and executing test cases for features within iCIMS test case tracking tool• Cross browser testing of a Java/JavaScript based SaaS platform on top of a SQL database• Creating and verifying bug tickets adhering to the QA department process• Reporting and maintaining team’s queue of customer facing support tickets made by Subject Matter Experts

• Built and maintained requirements/wireframes/user stories in accordance to KMPG audit and Agile guidelines• Participated in UAT planning, organization and feedback solicitation from participants• Created, maintained, and executed Regression and UAT test cases in HP’s Quality Center• Reported, managed and verified defects found in the NYC Business Express website via Quality Center• Maintained and optimized project schedules and project plans in order to meet all specifications and deadlines• Automated and executed LoadRunner performance test scripts to report to client which assisted in solving server response issues

* Utilized technical expertise to build customers the most efficient and economical computer solution.* Leveraged communication skills to help foster relationship between customers and staff.* Solved technical difficulties with hardware and software troubleshooting and diagnosis knowledge.* In-store product expert for Iphone 3G release.